Complaint / review text:
I tried using Wells Fargo merchant services for my business and it was nothing but trouble. I ran three transactions that were larger than my set "maximum" transaction amount. My representative told me that it would not ever be a problem. Well, it was a huge problem.
All of the money was taken from my account after handing out the equipment, I was still charged processing fees, my account was cancelled, I was placed on a merchant black-list for fraud, and it has taken nearly one month to get any sort of communication back from them. Plus, I was charged a way higher lease fee for the equipment and the managers refuse to discuss it with me (very strange).
I was never given the chance to provide receipts and proof of the validity of my transactions, though their securities person covered his own butt by notating that he asked me for receipts twice. It was just not true at all.
I thought that Wells Fargo would have been the best choice for us since their fees are low, they tout about their "killer" customer service, and I have banked with them for the past seven years. I am closing all of my accounts once this issue is resolved, because I do not trust them at all with my business. They only care about their own bottom line. My advice is that you would be better off with a smaller business provider who cares about your business, as well. Plus, be sure to get everything in writing before you believe any of it.