Complaint / review text:
On November 9th while checking my bank account I noted a recurring withdrawal for $64.15 from intuit. I called the number listed 8004468848 and talked to a representative who told me I never authorized an automatic renewal and should not have been charged. I called Suntrust bank and they sent through a disputed request, the next day that charge was not on my account. However on November 19th; ten days after the representative from Intuit told me they would refund my money and cancel the Turbo Tax Advantage I was again charged for $64.15 on my account. I called the number * * *. After a lengthy menu and much confusion I talked to Ashwini who could not understand English, could not find my account, kept asking me for an order number even though I explained several times that I did not order anything. She told me a CD had been recently mailed to me which I have not received. I then talked to "a supervisor" Shankar who again told me I would receive a credit in my account within the next 3-5 days. My question is this why would they again charge my account 10 days after my first phone call and why would they mail me a CD several days after my first phone call unless they are trying to slip this through my account?