I also am unable to get account information from the company where my FCNB account was transferred using the web site cardmemberservices.net or the automated voice response system at 866-691-0053. The error message I get states that my account number is invalid. Of course, I am using the account number I have always used and, to my knowledge, have not received any correspondence stating that my account number has been changed.
In doing some research, I discovered that cardmemberservices.net is owned by Infistar (infistar.com). I sent an email to [email protected] inquirying about my account. I have not received a reply yet but just recently sent the email.
I thought the above (and below) information might be of value to others who are experiencing difficulties getting their account information and for those who want to pursue the matter legally. Below is some information from the infistar.com web site's "Contact Infistar" page:
For more information, please contact Jerry Craft or Andrew Mathieson at (404) 965-6000, or send e-mail to:
[email protected]
InfiStar
3490 Piedmont Rd. Suite 900
Atlanta, GA 30305
Phone: (404) 965-6000
Fax: (404) 965-6073
Below is the key management of the company:
*Jerry D. Craft President & CEO
Clay G. Battle Chief Financial Officer
Ray S. Costner Managing Director - Systems & Operations
*D. Andrew Mathieson Managing Director - Credit Card Management
Keith J. Floen Managing Director - Business Development
*M. Clarence Weaver Managing Director - Cardholder Servicing
*Good contact names regarding cardmemberservices.net. I believe their email address would be first initial and last [email protected], (ex: [email protected]).
Perhaps if management is made aware of the issues associated with cardmemberservices.net (or as I prefer to call it - cardmemberNOservices.net), these issues will be resolved.
Lynn
Atlanta, Georgia
U.S.A.
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