I have been trying to contact Emerge for months. They have refused to send mail to my current address, instead sending it to my parents, who live on the other side of the country from me.By the time I get my mail it is outdated. I have written letters, sent e-mails and called. When I call I either get a recording or someone tells me that all address changes must be submitted in writing — which I've done about 20 times. I have never had a statement sent directly to me from Emerge. When they first took over my Providian mastercard account (which was in good standing since I opened it 3 years ago) I told them I would not send money to a company that would not send a statement to me.
I never agreed to the terms of the new card—I never even GOT a new card— and I have never used the account. They raised my interest rate to 29.999% and I lost count of the fees, over the limit charges, late fees, etc. They tacked on. I finally got an e-mail from them—not a letter—stating that THEY had sold my account to a collection agency but didn't say the name of the collection agency or how to reach them. My parents said that no more mail has arrived for me. So, I have filed a complaint with the Division of Credit Practices, Bureau of Consumer Protection, Washington DC 20580 (this is the whole address).
I originally filed in my state but they responded saying that Emerge is handled at a national level. Anyone interested in a class action, There was one settled recently but registration is now closed. Let's start a new one!
0 comments