Purchased a side by side refrigerator from Lowes 12945 Atlantic Blvd, Jacksonville Fl 32224 in 2006. Also purchased a Service Advantage extended warranty to cover appliance for 4 years after the manufacturer warranty, so I'm suppose to be good until 2011.
I called to report my water dispenser would not give us water. At first they scheduled Abbey/Grahham Appliance service, inc to come out to repair fridge. A very young inexperienced guy came out and said the dual water valve was not working and ordered one. About a week later they called and told me the part was in and scheduled to come out and replace the valve. While disconnecting the water line from my water valve on the wall the technician broke the nob. After installing the new dual valve in the fridge-it still did not dispense water. When he entered my home he entered via the garage where an old fridge is that we have not had time to haul away. He noticed the problem was not repaired and told me I needed to defrost my fridge (mind you it's a side-by-side and does not accumulate ice in the freezer) because he thought my water line could be frozen. I keep my fridge on 5 and it makes ice but does not give us water. I told him I could not transfer the food to the old fridge because it does not cool enough and he said next step would be to order me a new door. He leaves and I call Service Advantage to report the repair was not successful. I also tell them he broke my water valve at the wall and they need to repair it. They tell me they are going to call Abbey/Graham Appliance Service to find out the details. No one calls me back, so I've been calling Service Advantage every day for over 2 weeks. Next they tell me the technician reported the fridge working... Wow. I go back and forth with several different reps and they all say they'll call me back and they don't. I've spoke with Ron employee # 155164, Cory employee # 156079 both so called supervisors. Ron leaves a message at my home telling me he'll be out the next 3 days, great, and Cory schedules the company to come back out. I get home today and someone named Jessica, never spoke with her tells me that Abbey/Graham appliance says I need to defrost my fridge first and call them back to come out. Mind you I have over $200.00 in meat in my freezer not to mention what is in the chill box. I call Lowes Advantage again and I tell a rep I do not have a place to place my good without them spoiling. She tell's me to put them in cooler. Outrageous. She than transfers me to Cory, I speak to him a second time and he tells me he has to go with what they said about me defrosting the fridge. Also so called Jessica who left a message on my voicemail told me If I didn't defrost the fridge I would be voiding my service contract. May I ask what service contract? I have yet to solve anything with this contract. Cory tells me the same and I ask if I can get a loaner from Lowes. He says they don't have loaners, but tells me I can rent a fridge and send them the bill. Would you trust them at this point? Of course not. So I have a so called valid warranty but get nothing but the run around and both Lowes service advantage and Abbey/Graham - have nothing but lies and excuses. Defrost your fridge, put your goods in an old unoperable fridge, put your goods in a cooler, in your neighbors fridge, rent a fridge we'll pay it, all in an effort to not repair my fridge. Also, I contacted Lowes where I bought the fridge on Atlantic Blvd 32224 and Brian (so called manager) tells me he'll see what he can do and never returns my call. When I call him he says " I was just getting ready to call you", another lie.
So I have decided to quit wasting time with a bogus warranty company and Lowes and Graham Appliance and decided to tell Everyone not to purchase an extended appliance warranty from Lowes. Better yet, don't shop at Lowes. Consumers have rights and we can choose to spend our hard earned dollars somewhere else.
Do Not Use Abbey Graham Appliance Service Inc (5880 Macy Ave Jax Fl 32211 and don't waste your time with Lowes Service Advantage because it is only a Disadvantage and Don't Shop Lowes.
I will get someone else to repair my fridge who is honest and worthy of my time.
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