On august 5th Refridgerator failed, everything thawed and warm, temperature 70 degrees at 9:30 pm. 8/6 Called 1-888-77Lowes to report problems including the ice maker that had been failing for the past few months on frigidaire model FRS26LF8CQ1 MANUFACTURED 01/04, Purchased 9/04 with extended warranty.
Spoke to Oliver. Oliver said he would fax the local warranty service company (SPRINT) the information and that they would contact us. 8/7 I called SPRINT and they replied they never received the fax because of communication problems. Sprint said that their service man would try to fit us in that day. He never arrived.
8/8 the SPRINT service man (Steve) showed up at 11:25 am. Dismantled freezer side of fridge and stated fan was bad. Said he didn't have one with him, he would have to order one.
Three days later 8/11 I called SPRINT, left message asking status of parts? No return call.
Three more days later 8/14 I called SPRINT again to find out that the parts couldn't be found yet. I found out from Sprint that a compny named NEW (1-406-268-4084) was in charge and they said I would have to wait until a part was found.
I then called Lowes at Middletown and asked to talk to the manager. He stated that he would call the company in charge SERVICE ADVANTAGE. Lowes offered a loaner finally but, then said they couldn't deliver to my house because the truck was to big, the same place they delivered the previuos fridge.
N.E.W. Called me and said someone will be out friday. (day 13) Wait and see.
I have 2 babies. I'm in school for pharmacy, work 2 jobs part through the year and I have zero time for this circus show.
I have been drinking powdered milk and everything else that doesn't need refridgeration. My mothers insulin will go bad. I have been a & patron for over 20 years, they aren't the greatest but are far better than LOWES, SERVICE ADVANTAGE, N.E.W. AND SPRINT.
Let Lowes stay in the lumber business.
In short people may not always get best the value they pay for when trying to buy at discounted prices but you can pay for reputable service. I'll go back to Sears by Saturday and deliver the old fridge to Lowes loaded with plastic lemons in their door way if this poor service continues. I've already contacted a tv news reporter on this subject. Lets see if this will get to air.
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