If you are having problems with FCNB (aka - Eddie Bauer, aka - CMS, aka - Cardholder Management Services, L.P., aka - Card Processing Center) you may want to file a complaint with the Better Business Bureau online www.bbb.org, and the New York State Attorney General's office via fax or mail.
I have also had nothing but PROBLEMS with this so called "professional" company! I recently filed my report with the BBB and also the State Attorney General's office since they are trying to charge me a late fee of $35 when they are the ones that failed to do a change of address notification since September 1, yes that's right!
I notified them by mail back in September and almost three months later they finally send me a bill with a late charge telling me that I never made payment! Of course I didn't make a payment since I never got a bill and I couldn't call them, so I sent them a letter, actually THREE letters asking them to PLEASE change my address!
This company SUCKS big time and we all need to complain to the authorities so that something can be done! I wonder how a business like this even survives!?!?!
The BBB office that would handle your complaint is www.bbbnewyork.org. Here's something even funier, from the company themselves if you go to their website (www.cardworks.com/whats/press/press6. Cfm) they say and I quote, "We are pleased that MBIA has recognized Cardworks' ability to successfully provide financial institutions, card issuers and regulatory agencies with this type of service, " noted Cardworks chairman and CEO Donald Berman. "Signing this agreement with MBIA further demonstrates our ability to service sub-prime accounts in a unique manner." Unique manner???
I think they mean by hiding and making it almost impossible for their so called clients (people that owe them money) to contact them and get assistance! I finally tracked down a phone number and hope that it helps you out: 800-727-3348. Hope this helps!
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