On October 15th at 10:15pm. I contacted rush card services via phone. I requestied to do a card to card transfer from my puprle card to my pink card both cards are in my name. The rep verified everything correctly, did the 3 security quetion verifiction charged me 2.95 and said the transfer would take place in 15 min. On Saturday morning October 16th I contacted rushcard to check my balance to my surprised both my account balances were not what they were supposed to be. I then spoke with 3 different reps and a supervisor who then informed me that my money was transferred to another account that was on my profile. Mind you I removed this person from my account a month ago but magically he was still on my account profile. The supervisor informed me she could not pull up the account and that I had to get in contact with the other person so they could transfer the funds. I then contacted the other person who called in and advised to transfer the money back and was informed that there was a block on his account and a negative balance and in order to do the transfer he would need to send in a notorized letter with a photo id to remove the block an then only transfer what was left after the negative balance was paid. The rep made an error and transferred 783.00 to an account I did not give permission to transfer too. Then they inform me I have to wait until Monday to speak get Corporate decision. So today is Monday and Coporate says they did an investigation (in a hour) and shows I did the transfer online. Well that a LIE! And that I have to submit a police report. Are you serious for what? So then I request to speak to Corporate and they tell me they dont have a number only a email so then I email Corporte and they send me a generic email saying we will respond within 12 hours. Wait you have had my money for 72 hours and there is no one I can speak to. The supervisors dont know what they are doing and I cant get my money from the other account. I am in the middle of a move and now I cant move because of this issues. I just want my 783.00 so I can move and close this account never to use it again.
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