Complaint / Review
Hsbc
GM Flexible Card Services HSBC Makes Unathorized Balance Transfers when account was requested to be closed and charges transfer fees. Refuses to Reverse Transfer and Credit Fees but was able to close the account

I requested and received a pre-approved credit card from HSBC bank with balance transfer offers and in introductory APR.

When I received the card, the credit limit was not high enough to cover the balance transfer (which had not been done yet). The card had not been activated.

I immediately contacted HSGC in writing and by e-mail to instruct them t close the account, "marked closed at consumer's request." They had enough time to close the account but refused to stop the balance transfer.

I have contacted them repeatedly to reverse this transfer and credit the apllicable fees. They have refused. I have filed a dispute but still nothing has happened.

I do not want two credit cards with balances which is why I was going to have them make the transfer but when it couldn't cover the amount it didn't make sense to make a partial tranfers. Again, they wer notified immediately and before the transfer was processed. I also notified my credit card company to reverse the payment but they have not done so either.

I need this transferr reversed. What can I do., They obviously do not listen; only to what they want to hear.