I have an account with IBC bank. My account was low on funds, however i had enough to cover my transactions. I placed a transfer order online from savings to checking to cover a whoppin 4 dollar overage BEFORE it even hit the system (check card charge on credit, on a weekend) placed transfer order on saturday. Due to new system upgrades and changes i was informed that it would take effect first thing monday morning. Still no problem. Apparently my transaction was erased, superceded, cancelled or ignored and i was charged an auto transfer fee, which put me in the negative, then got charged a 25 dollar overdraft fee, then IBC deposited 6 pennies into my savings account and charged me another 9 dollars to transfer it...
Issue 1, what happened to my transfer?
Issue 2, why was i charged these transfer fees?
If IBC had put through my original transfer as i initiated it this would have never happened.
After lengthy online support e-mails they gave mr the 2 transfer fees, but my account is in the negative still.
IBC sent out notices that there was online issues concerning billpay ECT not going through, at around the same time as my issue (HMMMM, could it be related?), but will not investigate. I have all the e-mails to and from. This has been going on since march. I am going to e-mail them this link. We'll see what happens. Oh, and thanks to the owners of this site for a forum that really helps get things done.
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