Okay here's the deal with my experience dealing with Capitalone Auto...
First the invitation to a $30,000.00 auto loan came in the mail and there terms were borrow it all or as much as you need and pay it back in 60 installments.
I accept. Mistake number one. Accepting the loan..
The dealer takes my down payment and then hands me a contract for 66 months, what???
Like a fool, mistake number two; I accept, with the intent of correcting this with capital one... WRONG!!! Capital One tells me there's nothing they can do and that I locked my self in... I let it go...
Two years go by and I missed a payment by mistake, no biggie. I call them up to pay it over the phone and add the additional late fee as I don't want it to remain in the balance. Forget about the fact that I had to pay $15 bucks to make the payment. So, I pay the kind lady working here in the USA.
Next statement, late fee still on the bill, what? PLUS now, a new charge: OTHER FEE $20.00 bucks, What the hell? So once again I call them...
Mr. Trik we'er soooo sorry for the inconvenience and the kind lady promised me that the late charge and other fee (whatever thats for) will be removed...
Yeah, right fat chance. Never did it come off my statement.
Whatever, it was a total of $40.00 bucks. I told my self at the end of the loan I'm sure we could clear up the mistake or hell if I had to eat it I would, they are Goliath and i'm just one little guy in Brooklyn, NY. So moving right along, this is where it gets interesting... I fall on some hard times, missed two payments. They sent me a letter to cure the loan, I call and am explained that I am eligible for deferment, so long story short - heres the process: wait for the deferment letter sign it and send it back with my deferment fee of $35.00 (NY State stupid rule), sounds simple enough, right? Hell no, god forbid.
So I send in my letter with two checks, One a full payment and the second $35.00 for the deferment fee. My next statement comes along and reads that I am still past due two more late charges and now $40.00 more bucks in those "what the hell OTHER fee's"...
Back on the phone - Mr. Trik we did not receive your deferment letter in the time allotted! WHAT!!!??? Okay, no use complaining (they neglected to tell me that they had to receive it back with-in 15 days, the best part is it took 10 days for them to get it to me, LOL) - I ask, so, How do we fix this? - Well were gonna have to do the whole deferment over again... UGGGGGH!
Okay, no prob. They sent out another deferment letter - and get this - I have to send another $35.00 check and I ask but for whatever for? I all ready sent the fee in! Heres the kicker, she says those funds went to your principal... Yeah, right sure it did.
Anyway, she tells me as a courtesy there removing all the late fees and OTHER fees from my account, remember I had all ready paid for one that was never removed but they PROMISED that they would remove them all? I'm still waiting for that one to happen..
I was forced, in the meantime to change checking accounts due to my hardship, so I call up and give the Rep. The new account info and tell's me I have to be charged a over the phone payment fee, seriously? Come on! Whatever, I pay and ask if my account is up to date and that were back on track with the automatic payments, YES, Mr. Trik we're all good... Such liars...
Next payment date rolls around, nothing! I call up - Hey, what's the deal? Why didn't Cap One take the payment outta my account? We'll sir we tried but your institution bounced it back? WHATTTTTTT!!!???
That, my dear, is impossible - there is over three months worth of payments in that account. Wouldn't you know they never updated my new institutions account info in their data base... Shocker, no?
Okay Miss, could we update it now and I would like you to make sure I don't get charged any late or other fee's seeing since it wasn't my fault.
No problem Mr. Trik. She takes my info, my money, charges me $15.00 to do so and tells me everything going to be fine. Thats not even Bulls*t it's horseS*T...
Next month, same scenario. I get a manager on the phone who haphazardly try's to tell me it's all my fault and that I was supposed to mail them a void check to change accounts. Not none of the ten or so Rep's I spoke with even mentioned that to me...
The best is that three times I called to make a payment on my due date and Capitalone's system would not let the Rep take the payment due to the fact that my automatic payments were still in force, even though they had promised me that they stopped them.
Lies, upon lies, upon lies... They haven't a clue and no one know's their ass from their elbow over there. They tell you no problem and mislead you and purposely with hold information as so you can rack up late fee's and interest charges and whatever those "OTHER" fee's are for...
After close to a four month ordeal of their incompetence, I finally got the account settled but they never re-instated my automatic payments and refused to give me access to pay on-line because and get this one - there late and other fee's on my account... Lmao. And their response when I asked why they hadn't been removed from my account, seeing since I was promised that they were? - Ummm, they hadn't a clue... And to top it all off after all the aggravation and the arguments of trying to get them to stop trying to pull payments from my old account and getting that account number off their data-base three months later, in January I called in a payment gave them my account info, I even double checked with the rep as that my old info was not on the data-base - what do you think capitalone did?
You guessed it, magically they some how tried to pull a payment out of closed account that wasn't supposed to be in their data-base.
My final payment comes along, with the fee's and all it's over $1,600.00 bucks and totally unexpected... I never signed on for a ballon payment and as far as I know it's the law that a creditor is to be notified in writing if his or her payment is going to change. For crying out loud would have that been that much trouble, at the least.
So, I paid what I could, they reported me to Credit Agency's as 30 days late and Shocker to the world charged me more late and other fee's...
What even better I can no longer even get a Rep on the phone, my account info is no longer in their system.
Capitalone Auto finance is ripping people off left and right and there's nothing any one creditor can do; they don't even have Rep's in the United States anymore. Only one number you can get on-line and in the directory and even if you walk into one of their bank branches you'll get turned away with the one and only phone number that leads to some schmuck across the pond half a world away that can't comprehend what you're trying to tell him.
I am going start an action against Capitalone in a court of law...
Todays date is July the 27th..
I will return within two weeks with an update and perhaps a class action law suit against Capitalone Auto Finance...
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