I have been working with Chase on a short sale for 5 months now. I call each day for an update and am repeatedly assured that someone will get back to me in 48 hours, or 7-10 days, or 3-5 business days. I can call 4 times in one day and get 4 different answers. I have even been told the file was in a status that is not allowed for the type of loan that we are working with.
Yesterday I called and was advised the file was ‘closed’. The reason was because the buyer had backed out of the transaction. This is totally FALSE, the buyer is still waiting for a short sale approval. I called again to inquire and was told an email was sent to the negotiator and manager.
The negotiator called me in the afternoon and was very rude, verbally abusive and threatening. He demanded to know details of why the 1st lender hadn’t allowed more money to Chase (2nd lender), but when I tried to explain, he cut me off and wouldn’t let me answer. He demanded that either the seller or buyer come up with the extra funds to pay off Chase or the file would be closed and demanded an answer in 24 hours. He also made inappropriate references to my clients’ financial state – which frankly is none of his business.
It is interesting that I have been waiting 5 months to talk with someone who could properly ‘negotiate’ a settlement, and Mr. Dictator calls me and demands an answer in 24 hours. This man is simply a BULLY and paid by Chase to intimidate people. I wonder if Chase is aware of how this man is representing their interests. Because of this one transaction, I do not recommend Chase to anyone – for banking or lending.
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