My van was repo on 06/05, I woke up to see my van was gone, I looked again because I thought no way, but it was gone. I called credit acceptance at 8:16am and spoke with a guy and he told me that it looked like I missed a february payment and I stated to him that I make all payments through walmart and they have everything on file, so he proceeded to tell me that he would have his supervisor call me she would be in the office in 30 minutes because he didn't want to tell me any b.S.
Well it was 9:17am so I decided to call back and this time I spoke with a lady and I explained to her that my van was taken I was waiting on a phone call so she looked it up and told me that when they repo my van last year that because of Ohio law that they could only charge me $25 and that the fee should have been paid at the end of the loan, I told her that I didn't know and if I was told I would have paid it with my last payment, she keep going back and forth with me and I told her that I don't have a problem with the law but I could have been informed. She put me on hold and then a supervisor so she says told me the same thing about the law and then went on to say that they have been trying to call me since last year that my phone numbers were no good and I told her that last year I gave a update and told them I only had my work number, she said well they left messages I told her that everytime I send a payment I put my job number as a contact so there is no excuse I also told her that we have caller id and any message that are left go straight to my email and that I haven't recieved any she tried to tell me that there phone system is automated and that it doesnt leave a number so i told her I can have our department look it up and she got mad and told me that she would disconnect the phone call because iI was being rude, go figure she was the one yelling I'm crying and Im rude.
She then went to say that they would resale my van if I didn't come with $250 to hold it from being sold, I went back to saying if I knew all this I would have paid she told me that it is hard to believe that you didn't know now I'm mad and I tell her that again I can prove that you all did not call me and that I did not recieve any mail stating this again she got mad and asked me if I wanted my van back I said yeah its paid off and I told her that I have money and personal stuff in there so I have to pay $445.28 and whatever the towing company is going to charge to get my van back but I can give them $250 to hold my van from being sold. Please someone tell me is there anything I can do???
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