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Credit Acceptance Corporation Reviews, Complaints & Contacts

Credit Acceptance Corporation (Nasdaq: CACC), founded in 1972 and based in Southfield, Michigan, is an indirect subprime auto lender: car buyers sign a retail installment contract at an independent dealership, and the dealer assigns that contract to Credit Acceptance, which then collects the payments and holds the lien. On September 17, 2026, New York Attorney General Letitia James announced a $700 million settlement between the company and New York, 39 other states (Hawaii through its Office of Consumer Protection) and the District of Columbia. It resolves a lawsuit the CFPB and New York filed in January 2023 (the CFPB withdrew in April 2025) and includes more than $630 million in debt relief for over 55,000 borrowers, a $60 million fund that a committee of attorneys general distributes to borrowers (the New York Attorney General describes it as restitution for borrowers who lost their cars to repossession), and a $15.5 million payment to the states. Credit Acceptance denied the allegations and admitted no wrongdoing. Earlier, it settled with the Massachusetts Attorney General in 2021 ($27.2 million into a consumer-relief trust), with the Mississippi Attorney General in 2021 ($325,000 to the state and a $125,000 charitable donation), and with shareholders in a securities class action in 2022 ($12 million). The CFPB complaint database lists 14,817 complaints about the company since 2012, 3,380 of them in the last 12 months; BBB shows 830 complaints in the last three years; Trustpilot shows a TrustScore of 4.3 from about 5,100 reviews.

REVIEWS & COMPLAINTS212on USAComplaints · none in last 3 yrs · latest 2013
WEBSITEcreditacceptance.com
HEADQUARTERSSouthfield, MI
PROFILE CHECKED2026-11-02
Submit a Complaint Read reviews & complaints ↓ Official website ↗
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Contacts & Payment

PhoneEmailAddress

Customer service & general contact

Cancel, billing & returns

Other contacts

VERIFIED

Locations

  • Headquarters25505 West Twelve Mile Road Southfield MI 48034
EDITORIAL

Is Credit Acceptance Corporation Legitimate?

BBB, CFPB, Trustpilot

Founded
1972
Business type
Indirect subprime auto lender that funds and services car loans written by independent dealers and assigned to it, under a Portfolio Program (advances to dealers) and a Purchase Program (outright purchase of the contract)
Website
creditacceptance.comSource: Company website, checked 2026-11-02
Headquarters
Southfield, MISource: SEC EDGAR business address, checked 2026-11-02

Credit Acceptance Corporation is a publicly traded lender (Nasdaq: CACC), founded in 1972, incorporated in Michigan, filing reports with the SEC under CIK 0000885550 and headquartered at 25505 West Twelve Mile Road, Southfield, Michigan. If a dealer assigned your contract to Credit Acceptance, it is the company that services the loan and collects your payments. If you dispute the contract itself, for example a signature you did not make or terms you did not agree to, ask Credit Acceptance in writing for a copy of the signed contract, file a complaint with the company and with your state attorney general, and keep copies of everything. Its settlement page says its own messages about the settlement will not contain links or ask for personal information, so treat any message that does with suspicion.

The company's record includes lawsuits and settlements. State attorneys general in Massachusetts, Mississippi and New York sued the company over its lending and collection practices, and all three cases ended in settlements in which the company admitted no wrongdoing; the New York case was resolved as part of the $700 million multistate settlement of September 2026. Shareholders also sued over statements to investors and settled in 2022. Before signing a contract that a dealer will assign to Credit Acceptance, compare the total of payments and the APR on the contract with an offer from a bank or credit union, and check whether any add-on products, such as a service contract or GAP coverage, were added to the price; the 2026 settlement requires Credit Acceptance to contact borrowers about add-ons and offer a way to cancel them.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBComplaints in the last 3 years, not BBB accredited
159 reviews · 830 complaints · BBB business grade A+ · average customer rating 1.72 / 5
CFPBAll complaints since 2012, including 3,380 in the last 12 months
14,817 complaints
TrustpilotAll reviews, claimed profile, the company invites customers to review it
5,139 reviews · TrustScore 4.3 / 5
CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 212 historical complaints about Credit Acceptance Corporation, published between 2004 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

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EDITORIAL

Complaint record: CFPB, BBB, and Trustpilot, reported separately

Three outside sources collect complaints and reviews about Credit Acceptance. They count different things over different periods, so their figures should be read side by side, not added together.

  • CFPB Consumer Complaint Database: 14,817 complaints since 2012, 3,380 of them in the last 12 months. By product: vehicle loan or lease, 5,599; credit reporting, about 6,000 across the product names the CFPB has used over the years; debt collection, 2,590. The most common issues are incorrect information on a credit report (3,614), managing the loan (1,796), improper use of a credit report (1,719), repossession (1,150) and attempts to collect a debt not owed (944). The company closed 13,920 complaints with an explanation, 690 with monetary relief and 191 with non-monetary relief; 14,781 received a timely response and 36 did not. The CFPB does not verify what complainants say, and a large lender naturally draws more complaints than a small one.
  • BBB: Credit Acceptance is not BBB accredited and has a BBB rating of A+; the letter rating is separate from accreditation and from customer reviews. BBB lists 830 complaints in the last three years and a customer review average of 1.72 out of 5 from 159 reviews.
  • Trustpilot: a TrustScore of 4.3 from about 5,100 reviews. Trustpilot notes that the company invites its customers to leave reviews and that it has replied to about 5% of negative reviews.

One reason the Trustpilot score and the BBB review average point in different directions: Trustpilot reviews of this company include reviews the company invited, while CFPB and BBB complaints are filed by borrowers on their own initiative, usually because something went wrong.

Had an experience with Credit Acceptance Corporation? Tell other people what happened.

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EDITORIAL

Have a Credit Acceptance auto loan? What to check and how to reach the company

Credit Acceptance is not the dealership that sold you the car. It is the finance company the dealer assigned your retail installment contract to, so payments, payoff, title and repossession questions go to Credit Acceptance, while problems with the car itself, registration or plates go to the dealer first. Most account tasks are done in the Customer Portal on creditacceptance.com or in the Credit Acceptance mobile app.

  • The 2026 settlement: most of the $700 million is debt cancellation for a defined group of older accounts, not a payment to every customer. No application is needed: Credit Acceptance says it will contact affected borrowers by mail or email no later than February 1, 2027, and that its staff cannot confirm eligibility by phone. Keep making your scheduled payments unless Credit Acceptance tells you otherwise, and keep your mailing address, phone number and email current in the app or with customer service so the notice reaches you. The separate $60 million fund is run by the state attorneys general, so information about it will come from them or their settlement administrator, not from the company. Credit Acceptance says its settlement messages will not contain links or ask for personal information.
  • If no notice has arrived by February 1, 2027 and you believe your account fits the criteria (an account opened between November 2015 and November 2025 and still open on December 1, 2025): get your free credit reports at AnnualCreditReport.com and check the Credit Acceptance entry, because for waived accounts the judgment requires the company to stop reporting and to ask Equifax, Experian and TransUnion to delete the account.
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    If the account still shows a balance, contact your state attorney general's consumer protection office, which is part of the settlement (in New York, the Attorney General's office at 1-800-771-7755), and you can also file a complaint with the CFPB at consumerfinance.gov/complaint.

  • Payments: there is no grace period, and due dates cannot be changed. A payment arrangement does not stop the company from reporting a payment more than 30 days late as delinquent.
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    Payments can be made in the portal, in the app, by phone at 1-800-634-1506 or by mail with your payment coupon to Credit Acceptance, PO Box 88535, Chicago, IL 60680-1535. If you are struggling to pay, call before you miss a payment and ask what options exist under the company's normal servicing procedures; get any arrangement in writing.

  • Payoff quote: request one in the portal or app, for a payoff date up to 21 days ahead, or call 1-800-634-1506; the automated line gives payoff figures 24 hours a day. The company does not refinance its own loans, so to refinance you need a new lender.
  • Title after payoff: in most states Credit Acceptance holds the title until the loan is paid off. It typically sends the title and lien release within 30 days of payoff; in Kentucky, Maryland, Minnesota, Missouri, Montana and New York, where you hold the title, it sends a lien release, and in Kansas the title is electronic. Title questions: Titles Department, 877-271-0509.
  • Credit report errors: complete the Consumer Report Direct Dispute Form (in the portal under Your Credit & Privacy, or in the app under Contact Us) and mail it with supporting documents to Credit Acceptance Corporation, Attn: Credit Reporting Department, PO Box 5070, Southfield, MI 48086-5070. The company says it replies within 30 days of receiving a complete dispute. You can also dispute directly with Equifax, Experian and TransUnion.
  • If your car was repossessed: the portal shows the amount needed to release the vehicle and the contact details of the repossession company that holds it, so you can collect personal belongings; release questions go to 800-716-7376.
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    Depending on state law, you may be able to reinstate the loan by catching up on missed payments and repossession costs, and you are generally entitled to notice before the car is sold, a chance to redeem it by paying what is owed, and any surplus from the sale; you may owe a deficiency plus repossession fees if the sale brings in less than the balance. Read each notice the day it arrives: the notice of sale gives the date after which the car can be sold, and once it is sold you can no longer get it back. Keep the contract, payment history and every repossession notice, and for help with your rights under your state's law contact a local legal aid office or your state attorney general.

  • Complaints to the company: use Submit a Complaint under Contact Us in the portal or File a complaint in the app, choosing the topic (for example add-on products, collection activity, credit reporting, dealer conduct, repossession or title), or call 1-877-523-4044.
  • If the company does not fix it: file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint, which forwards it to Credit Acceptance for a response, and with your state attorney general's consumer protection office.
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    Problems with how the dealer sold the car or add-ons can also go to your state's motor vehicle dealer regulator. If someone contacts you claiming to be from the settlement and asks for money or account details, report it to the FTC at ReportFraud.ftc.gov.

EDITORIAL

The 2026 $700 million multistate settlement, and the Massachusetts and Mississippi settlements

The CFPB and New York lawsuit. On January 4, 2023, the CFPB and New York Attorney General Letitia James jointly sued Credit Acceptance in federal court in Manhattan (S.D.N.Y. No. 1:23-cv-00038). The complaint alleged deceptive and abusive practices in auto loan origination and servicing, in violation of the Consumer Financial Protection Act and New York law. In the New York Attorney General's description, the claim was that the company hid the true cost of its loans and pushed borrowers into loans they could not afford, often packaged with expensive add-on products. On April 24, 2025 the CFPB asked to withdraw as a plaintiff with the company's consent, and the court granted the request on April 29, 2025. New York kept the case going, together with a related investigation by attorneys general in other states.

The $700 million settlement. On September 17, 2026, Attorney General James announced a settlement between Credit Acceptance and, in her office's count, New York, 39 other states (Hawaii through its Office of Consumer Protection) and the District of Columbia. The same day, U.S. District Judge Jesse M. Furman signed New York's Consent Order and Judgment. The settlement has three money parts: more than $630 million in debt relief for over 55,000 borrowers (about 2,500 of them in New York), a $60 million fund for alleged consumer losses, and a $15.5 million payment to the states. In the judgment Credit Acceptance denies all the alleged violations, and its Form 8-K says it made no admission of wrongdoing or liability; there was no trial. According to the same Form 8-K, the company signed a separate consent judgment with each participating state and the District of Columbia, and each one is subject to final approval by a court in that jurisdiction.

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Who gets the debt cancellation. Under paragraphs 11 and 12 of the New York judgment, the waiver covers accounts that were still open on December 1, 2025, were opened between November 1, 2015 and November 30, 2025, and belonged to borrowers who, when the loan was made, had a Credit Acceptance Score (the company's own internal score) below 56 and a monthly payment equal to 13% or more of their income. Two groups qualify: accounts where the car was surrendered or repossessed and sold within 18 months of the start of the loan (estimated $388 million in balances), and other identified accounts of the same type where the car was not repossessed and sold at auction (estimated $246 million). For the second group, Credit Acceptance must also release its lien and send the borrower the title if it holds it. The balances had to be waived on or before November 2, 2026; for these accounts the company must stop collecting, may not sell the debt, must stop reporting the accounts and must ask Equifax, Experian and TransUnion to delete them. No application is needed. Each borrower must be told by letter, email or text that the account is closed and nothing more is owed; the company's settlement page says these notices will go out by mail or email no later than February 1, 2027. Because the internal score is not shown to borrowers, you cannot work out from your own records whether you qualify; Credit Acceptance says fewer than 3% of its open accounts are affected.

The $60 million fund. Credit Acceptance pays this money into a trust run by a settlement administrator chosen by a committee of attorneys general (California, Illinois, Maryland, New Jersey, Arkansas, Minnesota and New York). Under paragraph 10 of the judgment, that committee has sole discretion over which borrowers receive relief, what kind and how much, and the judgment provides for payment by check. The New York Attorney General describes the fund as restitution for borrowers who lost their cars to repossession within months of taking out their loans; the judgment itself does not limit it to that group. Credit Acceptance says it does not control the fund and that any information about a payment process will come from the attorneys general or their administrator.

Rules for new loans. For contracts signed after December 1, 2025, paragraph 18 of the judgment protects borrowers in defined credit-score and payment-to-income bands whose cars are involuntarily repossessed and sold within 12 or 18 months, for example a borrower with a credit score below 475 whose payment was 13% or more of income and whose car was repossessed and sold within 18 months. For them Credit Acceptance must waive 95% of the deficiency balance (the amount still owed after the car is sold), may never sue over the debt or sell it, may contact the borrower no more than four times about the remaining 5% after the first 90 days, and must consider in good faith a request to delete the account from credit reports. For borrowers with credit scores below 600 or no score, the company must keep procedures to offer debt relief, such as payment deferrals or favorable settlement offers, and must explain the risks of falling behind on payments. It may not require dealers to sell add-on products such as GAP or service contracts and must contact borrowers about add-ons they financed and offer a way to cancel them.

Massachusetts. In August 2020, Massachusetts Attorney General Maura Healey sued Credit Acceptance in Suffolk Superior Court (No. 2084CV01954-BLS2), alleging unfair and deceptive auto loans to Massachusetts borrowers, misleading statements to investors in its loan-backed securities, and unfair debt collection. The case was resolved by a Settlement Agreement and Assurance of Discontinuance, finalized on September 1, 2021: Credit Acceptance paid $27.2 million into an independent trust for relief to eligible Massachusetts borrowers and implementation costs, and agreed to ask the credit bureaus to delete certain loan tradelines at the Attorney General's direction. The company made no admission of liability.

Mississippi. In April 2019 Mississippi's Attorney General sued Credit Acceptance in Hinds County Chancery Court under the Mississippi Consumer Protection Act, alleging unfair and deceptive practices in the state. The company removed the case to federal court in Jackson (S.D. Miss. No. 3:19-cv-00353). On December 15, 2021 it settled, paying $325,000 to the state, including attorney's fees and expenses, making a $125,000 charitable donation and agreeing to compliance terms that include disclosures to borrowers who buy optional vehicle service contracts. The company made no admission of liability or wrongdoing, and the case was dismissed with prejudice on December 30, 2021.

EDITORIAL

Shareholder securities class action

Court records

This case concerned investors, not borrowers. After the Massachusetts Attorney General's lawsuit became public in August 2020, a pension plan filed Palm Tran, Inc. Amalgamated Transit Union Local 1577 Pension Plan v. Credit Acceptance Corporation in the U.S. District Court for the Eastern District of Michigan (No. 2:20-cv-12698) on October 2, 2020. The suit alleged that Credit Acceptance and some of its officers misled investors about the company's business, in violation of federal securities law; these were allegations, not findings.

More on the lawsuitsShow less

The Ontario Provincial Council of Carpenters' Pension Trust Fund and the Millwright Regional Council of Ontario Pension Trust Fund led the case for everyone who bought Credit Acceptance stock between May 4, 2018 and August 28, 2020. The parties agreed to settle for $12,000,000, which the company paid to the settlement administrator in October 2022. Judge Linda V. Parker granted final approval on December 12, 2022 and entered a final judgment on December 16, 2022 dismissing the claims with prejudice. The defendants denied any liability or wrongdoing. The class was made up of stock buyers, and the settlement did not change any car loan.

PUBLIC RECORD

Court & Public Records

Consumer Financial Protection Bureau and People of the State of New York v. Credit Acceptance Corporation

Settled

U.S. District Court, S.D. New YorkDocket 1:23-cv-00038Source ↗

Settled

Credit Acceptance denied the alleged violations and admitted no wrongdoing or liability; according to its Form 8-K, the consent judgments with the other states are each subject to final court approval in their own jurisdictions.

Case details: Consumer Financial Protection Bureau and People of the State of New York v. Credit Acceptance CorporationShow less

The CFPB and the New York Attorney General jointly sued Credit Acceptance, alleging deceptive and abusive practices in its auto lending in violation of the Consumer Financial Protection Act and New York law. On April 24, 2025 the CFPB filed a consent motion to withdraw as a plaintiff, and the court granted it on April 29, 2025. New York continued the case, joined by a related multistate investigation. On September 17, 2026, U.S. District Judge Jesse M. Furman signed a Consent Order and Judgment between New York and Credit Acceptance, part of what the New York Attorney General describes as a $700 million settlement with New York, 39 other states (Hawaii through its Office of Consumer Protection) and the District of Columbia: more than $630 million in debt relief for over 55,000 borrowers, a $60 million payment into a trust for alleged consumer losses, distributed to borrowers at the sole discretion of a committee of attorneys general, a $15.5 million payment to the states, and continuing rules on deficiency balances and add-on products.

Commonwealth of Massachusetts v. Credit Acceptance Corp.

Settled

Suffolk County Superior Court, Massachusetts, Business Litigation SessionDocket 2084CV01954-BLS2Source ↗

Settled

The company made no admission of liability.

Case details: Commonwealth of Massachusetts v. Credit Acceptance Corp.Show less

The Massachusetts Attorney General alleged that Credit Acceptance made unfair and deceptive auto loans to Massachusetts borrowers, misled investors in its loan-backed securities, and used unfair debt-collection practices. The case was resolved by a Settlement Agreement and Assurance of Discontinuance filed in Suffolk Superior Court and finalized on September 1, 2021. Credit Acceptance agreed to pay $27.2 million into an independent trust for consumer relief and implementation costs and to ask the credit bureaus to delete certain loan tradelines when the Attorney General's office directs it to.

State of Mississippi ex rel. Jim Hood v. Credit Acceptance Corporation

Settled

U.S. District Court, S.D. Mississippi, removed from Hinds County Chancery CourtDocket 3:19-cv-00353Source ↗

Settled

On December 30, 2021 the federal case was closed by a stipulation of dismissal with prejudice.

Case details: State of Mississippi ex rel. Jim Hood v. Credit Acceptance CorporationShow less

Mississippi's Attorney General sued Credit Acceptance on April 23, 2019 in the Chancery Court of Hinds County, alleging unfair and deceptive practices in Mississippi in violation of the Mississippi Consumer Protection Act; the company removed the case to federal court on May 21, 2019. The parties settled on December 15, 2021: Credit Acceptance paid $325,000 to the State of Mississippi, including attorney's fees and expenses, made a $125,000 charitable donation and agreed to compliance terms, including disclosures to borrowers who buy optional vehicle service contracts. The company made no admission of liability or wrongdoing.

Palm Tran, Inc. Amalgamated Transit Union Local 1577 Pension Plan v. Credit Acceptance Corporation

Settled

U.S. District Court, E.D. MichiganDocket 2:20-cv-12698Source ↗

Settled

The defendants denied any liability or wrongdoing.

Case details: Palm Tran, Inc. Amalgamated Transit Union Local 1577 Pension Plan v. Credit Acceptance CorporationShow less

A shareholder class action filed after the Massachusetts Attorney General's August 2020 lawsuit became public. It alleged that Credit Acceptance and some of its officers made misleading statements to investors; these were allegations, not findings. Two Ontario pension trust funds served as lead plaintiffs for buyers of Credit Acceptance stock between May 4, 2018 and August 28, 2020, before U.S. District Judge Linda V. Parker. The parties settled for $12,000,000, which the company paid to the settlement administrator in October 2022. The court granted final approval on December 12, 2022 and entered a final judgment on December 16, 2022 dismissing the claims with prejudice.

EDITORIAL

Company background

Credit Acceptance was founded in 1972 by Donald Foss to collect retail installment contracts written by car dealerships he owned. In the 1980s it began offering the same service to dealers it did not own, together with cash advances against future collections. Today it is an indirect lender: the car buyer signs a retail installment contract with an independent or franchise dealer, and the dealer assigns the contract to Credit Acceptance under one of two programs. In the Portfolio Program, Credit Acceptance advances money to the dealer and shares later collections with it; in the Purchase Program, it buys the contract outright for a one-time payment. Either way, the borrower makes payments to Credit Acceptance, which services the loan, holds the lien and handles collections and repossessions.

The company lends mainly to people with weak or no credit: in 2025, 79.5% of the contracts assigned to it involved borrowers with a FICO score below 650 or no FICO score at all. Its website says it has helped more than 4 million people finance a vehicle over more than 50 years.

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Credit Acceptance is incorporated in Michigan and trades on Nasdaq under the symbol CACC. It owns its headquarters building in Southfield, Michigan, about 136,000 square feet, bought in 1993, and its staff work mostly remotely. Its 2025 annual report, signed February 13, 2026, lists Vinayak R. Hegde as Chief Executive Officer, Jay D. Martin as Chief Financial Officer and Thomas N. Tryforos as Chair of the Board.

EDITORIAL

Frequently Asked Questions

Is Credit Acceptance (CAC) a legitimate company?

Credit Acceptance Corporation is an auto-finance company, founded in 1972, traded on Nasdaq as CACC and headquartered in Southfield, Michigan. It finances cars through dealers: the dealer assigns the buyer's contract to Credit Acceptance, which then services the loan. It has also been sued by the CFPB and by state attorneys general over its lending and collection practices. It settled with Massachusetts and Mississippi in 2021 and, in September 2026, with New York, 39 other states and the District of Columbia for $700 million in debt relief, a consumer fund and payments to the states, in each case without admitting wrongdoing. Separately, BBB lists 830 complaints in the last three years and the CFPB database lists more than 14,000 since 2012.

Will I get debt forgiveness or money from the 2026 Credit Acceptance settlement?

Most borrowers will not. Credit Acceptance says fewer than 3% of its open accounts qualify for debt forgiveness. The forgiveness covers accounts that were open on December 1, 2025, began between November 2015 and November 2025, and met the internal score and payment-to-income limits set in the court judgment. Under the judgment those balances had to be waived on or before November 2, 2026, and no application is needed. The company says affected borrowers will get a letter or email no later than February 1, 2027, that eligibility cannot be checked on its website or by phone, and that everyone else should keep making scheduled payments. If nothing arrives by then and you think your account fits, check your free credit reports at AnnualCreditReport.com (waived accounts are to be deleted from them) and contact your state attorney general's consumer protection office. The separate $60 million fund is controlled by a committee of state attorneys general, which under the judgment decides who is paid and how much; the New York Attorney General describes it as restitution for borrowers who lost their cars to repossession within months of taking out their loans. Any information about it will come from the attorneys general or their administrator. Nobody legitimate will charge you a fee to receive relief, and the company says its settlement messages will not contain links or ask for personal information.

What was the $700 million Credit Acceptance settlement about, and do I qualify?

The settlement, announced by New York Attorney General Letitia James on September 17, 2026, resolves the New York lawsuit and a related investigation by, in her office's count, 39 other states (Hawaii through its Office of Consumer Protection) and the District of Columbia. They alleged that Credit Acceptance hid the cost of its loans and pushed borrowers into loans they could not afford. It provides more than $630 million in debt cancellation for over 55,000 borrowers, a $60 million fund for alleged consumer losses that a committee of attorneys general distributes at its discretion, and $15.5 million for the states. Debt cancellation is limited to a narrow group of accounts chosen by internal criteria the company does not publish; the answer on debt forgiveness on this page explains the criteria and what to do if you think you qualify. Credit Acceptance denied the allegations and admitted no wrongdoing.

How do I get a payoff quote from Credit Acceptance?

In the Customer Portal, open the account and choose Request Payoff Quote, then pick a payoff date up to 21 days ahead; the mobile app has the same option. You can also call 1-800-634-1506, where the automated system gives payoff figures 24 hours a day and representatives answer weekdays 8am to 11pm ET and weekends 8am to 5pm ET. If your contract includes a third-party service contract or GAP policy, you can ask for a quote that includes refunds for those products; the company says it sends that quote within one business day. After payoff the account closes within one business day; the title or lien release, any refund owed and the closed status on your credit report can take up to 30 days.

What happens if my car is repossessed by Credit Acceptance?

Log in to the Customer Portal on the web: a banner shows the amount needed to release the vehicle, payment options, and the contact details of the repossession company holding the car, so you can arrange to collect personal belongings. Call 800-716-7376 with release questions or if no quote appears. State law decides the rest: in some states you can reinstate the loan by catching up on missed payments and costs, and generally you must get notice before the car is sold, may redeem it by paying the balance, receive any surplus, and may owe the shortfall plus repossession fees. For loans signed after December 1, 2025, the 2026 settlement requires Credit Acceptance to waive 95% of the shortfall, never sue over it and not sell the debt for borrowers in defined higher-risk groups whose cars are repossessed and sold within 12 or 18 months. Keep your contract, payment history and every notice you receive.

How do I dispute something on my credit report or file a complaint with Credit Acceptance?

For a credit-report error, download the Consumer Report Direct Dispute Form from the Your Credit & Privacy link in the Customer Portal (or Contact Us in the app), explain what is wrong, attach copies of supporting documents and mail it to Credit Acceptance Corporation, Attn: Credit Reporting Department, PO Box 5070, Southfield, MI 48086-5070. The company says it replies within 30 days of receiving a complete dispute; you can also dispute the entry directly with Equifax, Experian and TransUnion. For any other problem, use Submit a Complaint under Contact Us in the portal, File a complaint in the app, or call 1-877-523-4044. If the answer does not resolve it, file with the CFPB at consumerfinance.gov/complaint and with your state attorney general.

What did the CFPB and New York Attorney General's 2023 lawsuit allege, and what happened to it?

The January 4, 2023 complaint (S.D.N.Y. No. 1:23-cv-00038) alleged that Credit Acceptance engaged in deceptive and abusive practices in auto loan origination and servicing, in violation of the Consumer Financial Protection Act and New York law; the New York Attorney General describes the claim as hiding the true cost of the loans and pushing borrowers into loans they could not afford, often with expensive add-on products. These were allegations; no court ruled on them. The CFPB withdrew from the case with the company's consent in April 2025, and its enforcement page now lists its part of the case as terminated. New York continued, joined by a related multistate investigation, and the case ended with the consent judgment Judge Jesse M. Furman signed on September 17, 2026, part of the $700 million multistate settlement, in which the company denied the alleged violations.

What were the Massachusetts and Mississippi Attorney General settlements?

Massachusetts Attorney General Maura Healey sued Credit Acceptance in August 2020, alleging unfair and deceptive auto loans, misleading statements to investors in its loan-backed securities, and unfair debt collection. The case was settled on September 1, 2021: the company paid $27.2 million into an independent trust for relief to eligible Massachusetts borrowers and implementation costs, and agreed to ask the credit bureaus to delete certain loan tradelines when the Attorney General's office directs it to. Mississippi's Attorney General sued in 2019 under the Mississippi Consumer Protection Act, alleging unfair and deceptive practices. That case settled on December 15, 2021, with $325,000 paid to the state, a $125,000 charitable donation and compliance terms that include disclosures to buyers of optional vehicle service contracts; it was dismissed with prejudice on December 30, 2021. In both settlements the company admitted no liability.

Was there a shareholder lawsuit against Credit Acceptance?

A pension plan filed a federal securities class action, Palm Tran, Inc. Amalgamated Transit Union Local 1577 Pension Plan v. Credit Acceptance Corporation (E.D. Mich. No. 2:20-cv-12698), on October 2, 2020, after the Massachusetts Attorney General's lawsuit became public. It alleged that the company and some of its officers misled investors; these were allegations, not findings. The case settled for $12 million. The court granted final approval on December 12, 2022 and dismissed the claims with prejudice on December 16, 2022; the defendants denied any wrongdoing. Only people who bought the company's stock between May 4, 2018 and August 28, 2020 were part of the class, and the settlement did not affect car loans.

How do I contact Credit Acceptance?

Customer service and payments: 1-800-634-1506, weekdays 8am to 11pm ET and weekends 8am to 5pm ET. Questions or concerns: 1-877-523-4044. Vehicle release after repossession: 800-716-7376. Titles Department: 877-271-0509. Most tasks, including payments, payoff quotes, complaints and credit-report disputes, can be handled in the Customer Portal on creditacceptance.com or in the Credit Acceptance mobile app. Mailed payments go to Credit Acceptance, PO Box 88535, Chicago, IL 60680-1535; the headquarters is at 25505 West Twelve Mile Road, Southfield, Michigan 48034.

CONSUMER ALLEGATION

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.