The Council of Better Business Bureaus
4200 Wilson Blvd., Suite 800
Arlington, VA 22203-1838
To Whom It May Concern:
I have never received any response whatsoever to a complaint I had filed:
The following complaint was submitted on 11/8 7:55: 42 PM:
CUSTOMER INFORMATION:
Ms. Vicki Carlson
COMPANY OR ORGANIZATION INFORMATION:
Ocwen Federal Bank FSB
1675 Palm Beach Lakes Blvd
West Palm Beach, FL United States 33401
(800) 746-2936
COMPLAINT INFORMATION:
Complaint #: 862462
Complaint Type: General Complaint (not a car maker)
Date Received: 11/8
Primary Complaint Classification: Credit or Billing Disputes
Secondary Complaint Classification: Contract Disputes
Complaint:
In June OCWEN purchased my mortgage. They have consistently not credited my account with the proper payments and payment dates. They had responded to my written complaint with letters that totally ignore my concerns.
OCWEN refused to credit my account with one payment and have illegally taken money from escrow under false claim that I had no proof of insurance.
My payments are due on the 1st of each month and late if received after the 10th.
They have consistently credited my payment on the 11th. I have evidence of dates payments are sent ranging from the 29th of the prior month to the 4th of the current month, yet it is always posted on the 11th as late!
OCWEN sent me a statement of account, which does not reflect my actual payment history.
I have and provided OCEWN evidence of insurance. They refused to even acknowledge this evidence. Although my account has been constantly charged late fees, they removed these when I called to dispute.
This is a continuing problem and I have spent hours upon hours on the phone. I consider this harassment and costing me both financially and emotionally!
My experience during these phone conversations is that I am talking to totally uninformed and incompetent people. They do not follow through with what they say they will do to remedy the situation and do not make notations on my account for the next incompetent individual to view.
I consider this practice of customer service as an intended and purposeful method of harassment, implemented for the sole purpose to collect money from people who do not have the time to fight this unethical form of business practice.
It seems a profitable and general practice of many mortgage companies to do business this way. These companies give people such a run around that the people subjected to this form of harassment, simply give up and pay.
I am a person of principle principle and I need help to stop these abusive practices. I also plan to contact Legal Counsel concerning a possible Class Action Lawsuit.
Desired Settlement: Other (requires explanation)
Settlement Explanation
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