This is an example of one of my letters to Ocwen concerning their refusal to remedy problems they created, refusal to respond to written and oral complaints, refusal to properly apply payments, refusal of Vice President (or, so I was informed by an 800-customer service employee) to respond to latter of complaint and evidence provided to him n the form of recorded conversations on a CD that were taped telephone conversations of Ocwen 800-customer service personnel and myself.
I sent the same complaint and evidence to a Top Manager (again as stated and supplied by 800# employee) who also intentionally ignored my letter and evidence and never respond. Written Jan. 4:
Vicki xxxxxxx, medford, or
ocwen
attn: floor 5-b
po box 24737
west palm beach, fl 33416-4737
I have written to your company concerning the payments I have made. I have called you company concerning the payments that I have made. I have been told 3 or four times that I would receive a statement of account and never received a statement of account.
I am listing my payments and dated of payments and what the payments are for below. I am not making a February payment as it had been paid long ago and it has never been applied to my account.
I have been through hours of wasted time on the phone with your company and never received any remedy or competent help to clarify these payments and the months that these payments are being applied to. I keep receiving statements from your company that
do not reflect the amounts applied and I keep being told by the individuals that answer the phone that it is because your system is not set up to register or credit 'prepayments'.
I refuse to call your company as I have never spoken to a competent individual that has been able to add and subtract and come up with the fact that I do not have a payment due until March 1 and late after March 10.
I have written to the 'president' and sent copies of recorded conversations that I have had with these individuals at the 800 number. I have never received a reply, response or any correspondence whatsoever from the two individual I have written to at Ocwen.
I demand that any and all correspondence with your company be in writing refuse to call your service number as I previousexperiences have only proved a waste of time talking with incompetent people.
I AM SUBMITTING THIS AS A STATEMENT OF ACCOUNT:
This is my final attempt to contact your company concerning the fact that my payments are not being applied to my account.
I have never received a statement of account from your
Company. I demand that i receive a statement of account
Immediately. My payments are not being applied to my
Account.
Payments
362.00 paid july 03, o1 evergrreen money order
paid for the month of:
july
90.00 paid july 27,01
272 applied principle taken out of principle and placed as credit to payment (this was done by
your employee named "cindy".
=362.00
prepayment for the month of:
august
1,086.00 personal check cleared my account on 08-24-01
paid for the months of:
september
october
november
362 personal check cleared my account on 11-05-01
paid for the month of
december
724.00 personal check cleared my account on 11-09-01
prepaid for the months of:
january
feburary 2002
Next payment is due by march 10
i demand that receipt of this letter and accknowledgement of the accuracy
of this letter be sent in writing to me at my above address.
Date: 01-04-02
vicki xxxxxxx jackson county state of oregon
Because I did not want Ocwen to be able to steal my home, I did send in a payment to them for Feb. I feel like I am experiencing extortion and it is my home being held captive, as well as my emotional state, stress level, freedom to travel, freedom of liberty, freedom to have the security of home ownership I once had and have worked and work hard to maintain!
I am and have been suffering, horridly, from the purposeful and intentional, abusive tactics that Ocwen uses against their customers to for the purpose of financial gains.
I am in need of help and assistance. I have found no remedy in my every effort to communicate with Ocwen. I have exhausted all avenues of remedy through correspondence both oral and in written form with Ocwen.
I am also exhausted emotionally, mentally and physically from trying to escape from this trap I have been held hostage in since Ocwen purchased my home mortgage loan.
I am desperate to regain the freedoms I once had. I have been in silent suffering and it has taken its toll on my life.
Thank you for you time that you spent to actually read my complaint. Time is all a person has in this life, really, and it can be taken so suddenly.
I have spent the last year and a half of MY TIME, living in fear of losing my home to Ocwen. That is what is so insidious about the tactics Ocwen uses to steal peoples homes and or properties.
It is out -right criminal what they are doing to me! And due to this site, I now know that Ocwen has been able to accomplish their true, unstated, hidden, and insidious mission to steal peoples homes and or properties through the use of abusive tactics that can be defined as nothing less that extortion!
0 comments