I sent a partial mortgage payment in the form of two separate checks in December. Both checks have the account number written on them for proper payment publishing (I have to mortgage accounts with this company).instead of Ocwen posting the payments to the correct accounts they posted it to one account. I found this out after they claimed to have no record of payment for the larger mortgage. I contacted my bank which gave me documented proof that Ocwen did indeed cash both checks. The bottom line is that they refused to correct their mistake, and now I have to pay a month of back mortgage payment that was made current in January. I even filed a complaint with the BBB of Florida. Ocwen claims that I should have sent in the payment stubs.
I would like to know where it is written in their policy that not sending in payment stubs gives them the right to rip people off. I still have all the documents to prove my account was current. As of now I'm trying to catch up AGAIN!!!
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