So, I decided to refinance my auto loan with Capital One. I had been a card holder for 10 years and, based upon my experience, they would be a good partner. Well, I received the loan and paid the bill on time. Unfortunately, the economy made it such that I missed a payment.in addition, I decided that I wanted to pay off the loan ahead of schedule. So, I called Capitalone and agreed to a payment of $ 375.00 on the 2nd and 16th of each month. They would debit my checking account. Mind you, my monthly payment is $ 528.00. Well, then, the phone calls started and increased and the E-mail notifications of "handy ways to make your payment" started appearing. I called them and they kept telling me I was past due. I proceeded to tell them that, in the 2 month period, I paid 1875.00 when only $ 1,056. Was due. No one. Not even the SUPERVISOR understood what I was explaining to them. I had my lawyer send them a cease and decist letter. That didn't work either. I am getting approximately 10 calls a day. 7 days a week and 2 E-mails each day. They tell me it's an Accounting problem but they cannot, as COLLECTORS, call Accounting. I am not allowed to call Accounting. So, now I am going to write to the hot shots and see if that brings any resolution.in the mean time, I have stopped the payments and will be issuing checks for the EXACT amount of the monthly payment and will send put the extra money in MY bank until such time as I can accumulate enough money to pay off the damned loan. They must hire uneducated people. It's a damn shame.
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