I need some help! I feel that Bank of America is breaking fair trade laws and probably banking regulations preventing me from getting a government restructured loan that I applied for, and that they themselves qualified me for. They lost my entire tax returns 7 times. They lost IRS documents 5 times, they kept saying they have them but another fed ex would come requesting them again and threatening not to give us the making homes affordable loan. Now after 6 months they are again asking for our tax returns and we have 30 days or we will have to pay 10,000 in back mortgage and not be accepted into the program. We are over a barrel, we have the proof that they are trying to force us out and we need someone to read the condensed version below. We have no other choice but to send this letter to everyone we can think of that may listen. Thank you for your time. Jim Cornelius
I signed up for the making home affordable with BOA back in July of 08. I was out of work and they sent me a letter saying that I qualify. I called, and I did after all qualify for the program which would drop my mortgage by 1000 per month. I sent in all the requested docs, and then was asked for them again. I faxed them and they didn’t receive them. These are full tax returns, w-2’s everything each time. 2 weeks went by and a fed x arrives with a letter saying we qualify and we are to make trial payments to BAC home mortgage in the amount of 1900. That’s better than 3000. We start making these payments and get phone calls on Sundays saying that they are missing information. I call and they say, well its not us that is missing information, it’s the HOPE team and heres there number. The hope team isn’t open so I have to call back Monday. They tell me that they don’t need any info and don’t know why I was asked for it. The next month they call and say there missing the tax returns. I fax them 2 times and mail them once just for good measure. 3 weeks go by and they now are missing an IRS form. I tell them that they already have it and end up faxing it in 2 times. They didn’t get it after 2 weeks more and I fax it again and mail it. 3 more weeks and they don’t have my tax returns and if I don’t send them in I don’t qualify and now I am on the hook for all of the back mortgage that I would have otherwise paid. I tried to use my Home Depot card to buy some stuff and it was denied. I called and found out that BOA had reported to my credit that I was de-faulting on my loan and was reporting it even though I was in their own program. Long story short they told me that its automatic in their system and I would have to call every month to get the last months report to the credit agency removed. I did that and I must every month. But my credit is still being affected.
Now back to BOA. We have been making our payments on time and we get a fed x saying that were missing some important documentation for our modification. Tax returns and such. More phone calls to all of the departments because the phone numbers that are on the letters they send are not the ones to call.in fact they are to other departments other than the right one. I fax 2 sets of our entire tax returns in and mail them too in their fed x pouch. I call 2 weeks later to check up. Lady on the phone says we have received all of our docs and it is going to underwriting. I get another call on a Sunday saying were missing some stuff. I call Monday and they say were not missing anything. 3 more weeks and I call to check. The lady says congratulations! Now just wait for the final docs to arrive, sign them and your all done. What a relief! I jumped up and down with joy. 3 more weeks and I get a fed x saying were missing tax returns in their entirety, and form whatever from the IRS. I call and argue and then send them again and tell the people on the phone that I was already told we were approved and waiting for the final docs. There is no record that anybody told you that they say! Stress! Faxed returns again! 3 more weeks and I call to check. Now were in December 08. They have all they need and its all going to underwriting. Christmas comes and goes and we are missing more paperwork. This goes on like this until today when I got another fed x saying that I need to send them my entire 08 tax return, the hardship affidavit, check stubs from work (I am still unemployed) a signed notarized copy of something else etc. I was on the phone 4 hours today trying to get somewhere. Finally they are helpful and figure out that they indeed have everything and they don’t know why BOA is asking for more. Keep in mind that if I don’t send in these docs they will deny us and we will be liable for all of the back modified payments in cash and the next months mortgage. That is 3000 plus lets see, 1100 for every month since September, that’s right about 10000. The supervisor got on the phone and tried to talk me in circles telling me that I needed to send in the documents or I wont get the new loan. They have them and they are not willing to give them to the underwriter again. It is up to me to send them in again. I asked why I need to send docs that they already have and he said because they asked for them. All of these documents over 6 months they have lost over and over again and now that I am under a 30 day timeframe what do I expect? I expect to get a letter after the 30 days is up saying sorry we cant give you the new loan because we didn’t receive the docs. I have all of the proof of all the other times I sent things in, and I could have proof that I sent the new ones in too but if they say that they didn’t get them, I don’t get the loan, and have to pay 10,000. All of this even if I can prove everything every step of the way. I need help, and I don’t know what to do. They are making it impossible for us to get this government program by continually putting up roadblocks that they are aware they are doing. I need HELP! I have all the notes of conversations and faxes to them over the last 6 months. Jim Cornelius 201-780-9062 [email protected]
0 comments