I applied for a loan modification in Nov. I received a call from saxon rep. Jan, 15 saying my loan modification was approved, and was told that I would receive new loans docs. Via fedex, I never received docs. I had also requested docs. To be emailed to me, so I printed docs. And had them notarized and sent by fedex alone with cashier check on, Jan. 21, I checked fedex tracking and docs. Were received the following day, I waited a month and called Saxon in Feb. 2oo9 because I had received a notice of default. The rep said that he seen where I had been approved for a modification and to mail my payment in because the computer had not been updated to receive my payment, I sent payment alone with a copy of approval letter, the rep also told me to ignore any demands for payments he actually told me to put them in the fireplace, the following month I sent April payment the same way, I had received 1 demand for payment in March which I ignored like the rep had told me, In March my credit report had Saxon reporting me as late so I sent Saxon an email explaing everything, and was told my credit report would be updated (which it was) In the later part of April I went on line to see if their computers had been updated and it was still reporting me as late, so I called Saxon and the 1st rep, said I owed from Jan. Thru March I told her I had did a loan modification and she said it had been denied because they had not received my paper work. I was then connected to someone in another department, so I explained everything all over again I gave him the fedex tracking info, the name of the person who signed for it, and he begin. To tell me all the contacts that were made between me and the person from Saxon, he also told me that the loan docs. Had been sent to me fedex which I never received, he then told me that his supervisor would look into it and for me to call back Wed. But when I call back to expect the worse, I ask him what did he mean by that and he said that the worse would be that I would have to submit the docs. Over again, I just received a letter dated April 21 saying that my modification had been denied. My docs. Were due back in there office by Feb. 3, so it took them over 2 months to tell me they had not received my paper work that's strange they received the check but not the papers, I have read so many other similar stories about Saxon, so maybe someone in the company is cashing the checks and destroying the paper work, after reading so many horror stories I don't know what to expect.
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