I am Tammie E. Shelton, I am writing this letter in regards to a very serious problem I am having with my Mortgage company. Saxon Mortgage of Dallas, Texas holds the mortgage on my home located at 2834 Sidney Street, St. Louis, Mo. 63104. Three months ago I was contacted by Saxon Mortgage and told I could qualify for the HAMP PROGRAM. I was told by Saxon that I was going to be sent a application package. The first package arrived and I filled out the package and sent back the necessary documentation which included my 2008 tax returns, pay check stubs. 3 months recent bank statements, a hardship letter, and a letter explaining that my property is not rental property and that I live on the property.
The first time Saxon called me they said I did not return a document named a 4506T. Saxon advised me to download the document off of the irs. Gov website. When I was unable to access it I called Saxon back and they suggested I go to the local library to get help to get the form. I called Saxon back and they sent me another package out I signed all the documents and sent the package back via UPS. I received a call from Saxon a few days later and again I was told that all of my documents were not there I requested a third package be sent to me. The third package arrived and I zeroxed each of the copies and sent back the 4506T's. I was told by Saxon that all other documents were accounted for and they did not need anything else. I sent by UPS the third package back on October 30. I also sent in my third payment of $580.00. Then on November the 4 I received a call from Saxon Mortgage in the morning and I spoke with a Mr. George Rodridquez who informed me that I did not return bank statements. Then, the second call I spoke to a lady named Teresa, then I spoke with a man I asked to speak with the supervisor, they transferred my call back to Mr Rodridquez who informed me he was a supervisor. I asked him why I was continueing to get the run around and why all of my documents are getting lost. On each page of each of my documents I put my name and loan number because I was told by Mr. Rodridquez that when the documents were logged in that is where they were getting lost. At first it was only the 4506 T then it was the tax returns and the property letter and bank statements. I AM ASKING that a investigation be launched to find out where my documents are and to see if Saxon Mortgage is doing something fradulent. I THINK THAT SAXON is trying to take my home. I have called the HAMP HOTLINE to report this issue and have not received any help from any one. I have had issues with Saxon before and have fought hard to keep my home I have done all things that Saxon has asked of me and to day I was told by Mr. Rodridquez that my loan would be revoked. Mr. Rodridquez was very unprofessional and I feel that he is trying to take my home by some fradulent means.
I would like to have investigation launched in regards to Saxon Mortgage. I do not want to lose my home and I intend to do all that I can to prevent this from happening.
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