My mortgage is with beneficial, hsbc, and i have had problems with them continuously since 2006. I was in easy-pay and they would take payments out of my account that i did not authorize, making my account overdrawn; they told me they would reimburse the payment that took over a week to receive - my account was still overdrawn during that time.
They now state that i am behind in my payments from 01/09 and 02/09 which i dispute, and i call and i cannot talk to a supervisor or anyone that will help with this.
I show in my records that i am up-to-date and there is a payment of over $400 which they say is not there. They keep jerking me around saying that i'm current and at this point i don't know what to do.
I have called them 5 times today, 12/30/09, and have gotten nowhere. I asked for a faxed copy of my payment history which i have not received as of yet. They put my into a supervisor's voicemail - with no return call.
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