We recently refinanced our 2005 Chrysler 300. We were steered to HSBC by Beneficial Finance. When we completed our refinance we signed a TurboPay agreement, and the payments were to be withdrawn directly from our checking account.
Recently we were contacted by HSBC and informed that our account was two payments in arrears. I was then told that I had been billed for the first payment and the only correspondence we received was the TurboPay contract.
On July 12, I sent a payment to HSBC, reluctantly, as I had no bill to send with the payment.
Today I was again contacted by HSBC and an even ruder individual ordered me to make two payments. I was tired of dealing with these people and got angry and hung up.
I'm in the process of sending them a letter, not to contact me by telephone again. This is a legal letter in Minnesota. I will accept postal communications, but I will not deal with these people over the telephone again.
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