I have been a customer of CVS located in Walker, LA (225) 665-4580 for years and up until tonight have not had any problems with customer service.
I had two Rx's, one for nasal spray w/no copay and the other for Tamiflu with an $84.54 copay. I called and told the person on the phone that I would send my neice to pick up the nasal spray and I would pick up the tamiflu later. My neice cam home with the tamiflu and a reciept that had NO COPAY - I called to let them know about the error and the person who gave it to her became very defensive. When I told her was she needed to be more careful because a less honest person might have not brought the RX back. She became rude and talked over me saying it was my neices fault, she should have check, etc. My neice had never picked up from there for me prior so she didn't know that the pkg should look like and told the person at the window (name: Sarah, the pharmacist Mr Ronnie Brown told me he didn't know her last name because he was subbing there... I asked him to ASK. He didn't. My husband took it back and exchanged it for the one I had asked for in the beginning.
My husband and I fill many many Rx there and when I told Mr Brown all I wanted was an apology from HER, only then did he say he was sorry. It was not sincere. Unless I get an apology for her disrespectful and rude behaviour I will transfer all my business to the new Walgreens right across the street from CVS
I have the reciept as proof.
Thank you
Rebecca Cole
12398 Florida Blvd. #17
Livingston, LA 70754
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