Usacomplaints.com » Health & Medicine » Complaint / Review: Walgreens - Pharmacy. #523630

Complaint / Review
Walgreens
Pharmacy

After recovering from a hysterectomy I had to wait in the pick up line because this Walgreens had their drop off window closed. Now after waitng 45-50 minutes in line the one tech that was attending customer decided to give the most unproffesional and rude service that I have ever recieved from any Walgreens. When I got to the counter I told her I wanted to get a presciption filled for my son. Her name is Patricia (she wears glasses and a pony tail). She told me she had to see if the drug was in stock and put my pescription down and preceded to start give other people that were in line behind me their presciptions.By the time she was on a second customer behind me, I interupted her and ask her why would I have to stand the and wait for her to take care on everyone else before she could even tell me if they have ther drug in stock. She became very rude and told me that I should have went to the consulting window and she said it in an insulting way like I didnt know how to read. But I told her the drop off window says come to pick up window not consulting window. Then I asked her why should I have to wait until she gives everyone there presciption before she would even check then she tells me quote "she on the phone"in a smart matter referring to the pharmacist. At this point I was very upset and dissapointed, I had been going this Walgreens for over 16 years. I told her to give my presciption back and I told my daughter to put her school supplies back because I no longer wanted anything else from this store this was on 11/10/09 @ approximatelybetween6 -7:15 pm at night becasue when I got to Walgreens it was about6:20 and there were eight people in line in fron of me. There was also an older gentle man in front of me she had done him the same way. This person had no people skills or professional skills was very rude and incompetent. When customers go to Walgreens they go there to get the best service or so I thought. This location is horrible and it sad that one person can make this store loose its valueble customers. I hope this complaint is also seen by Walgreens Corporate offices because changes need to be made before I even think about going back there.


Offender: Walgreens

Country: USA   State: Illinois   City: Olympia Fields

Category: Health & Medicine

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