I had been recently billed "facility costs" on my bill with Guaranty Bank. While submitting a contact to customer support to obtain the costs to become eliminated, I merely receive a refined reply this difficult. And so I contact in to the customer support division after TWO models to be hung-up on after over A - 20 second maintain every time, I talk to Lakesha (unsure if that's spelled properly). She was excessively rude, reducing me off when I spoke. What type of customer support centre do they operate? I also known as back again to talk to a supervisor, talked to some consultant, child using the same perspective and reaction He'd not I would like to complete a sentance, its like they've exactly the same reaction for each client that calls. He proceeded to inform me there is nobody else there I really could talk to. Being persistent, I ULTIMATELY got a supervisor, who subsequently REALLY I would like to ask my issue and clarify my thinking why I had been seeking my hard earned cash back. But obviously exactly the same reaction, they're unable to return me. No body there may show my why at my regional department I had been informed I really could "contact corporate to get a change" (as it was the only real location who'd the power) and just why these were informing me it was simply IMPOSSIBLE. And subsequently to become informed to request Leahis supervisor Shane who had been not really within the office. WHAT A WASTE of PERIOD AND HARD EARNED CASH! My own viewpoint is the fact that they have to display for greater aid, individuals who seem more informed and thoughtful! I've never noticed a business that has no reguard to get a customers monetary balance as this!
0 comments