The HSBC in Adelaide is an issue and a problem one needs to avoid. But the bank is the entire problem with parrots living in them.
One cannot complain as they never take note or any notice of what the customer really wants. Their staff do but do the level above do? Pretty much a lip service bank. Banking with them over 5 years has been an experience, with one issue over another till you boil over and give them trouble. Rather than actually something, they go into defence mode and block everything. Hmmm sounds like all banks huh. Well lets start, their web site banking is still clunky, slow and many times makes mistakes for you. Their web site software is not part of the bank. As the credit card is a different group, as the loans department is on another whole, and it goes on. Everything takes long. Example:
Taking up a car loan can take over a month.
Taking up house loan is nearly a month and they insult you but giving to much less than the bank next door.
Credit cards... Don't even bother as they take no notice what others give out. Example... income of over 60,000 would attract a credit limit of 9 to 15,00 the most. Them $4,800.
So the next time your kids want to open an account go to HSBC.
For yourself go to a proper bank and not the so call World Bank?
Yes World bank hahaha so funny. As they tell you in Australia they are just local hahaha.
Since yesterday I finally left them after all those years. What a relieve I must say leaving them.
I want to say this their bottom staff are really well groom and trained. Trained in the way they have to put up with so much with their employer products and then also with us customers.
My hat and love to them.
For the Management... Why not go to another world.
As for their call back service... Hmmmm
Oh and about complains... Yes yes lip service and please be careful... They will shut you down as they think you are a bomber or someone who is out there to destroy them.
Well for me light and heavy stress levels why not join HSBC the world stress givers at your local city. All the world banks issues in one bank. Thats why its a world bank. What were you thinking?
Bye'
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