To those of you who were charged a $35.00 late fee for the month of July after sending in your FCNB payment on-time, I also was charged this fee after sending in my payment on time. I called the Company " BB & B " who FCNB "supposedly" merged with @ 1-800-476-4228 who then gave me another # 1-800-688-7070. I reached a Service Rep at that # who tried to transfer me to the 1-516-576-8706 #. I explained that it always cuts off or rings busy, so I had her conference me in and had her enter my account # on the automated system. It took her 3 tries to get through.
Eventually, we did reach a live person named Maureen who explained to me that all of the FCNB payments are now being fowarded to CARD PROCESSING CENTER P.O. Box 5811 hicksville n.Y. 11802. She said the $35.00 late fee was a mistake since all payments took longer to get to them since they are being fowarded. She credited my account the $35.00. I asked her if I should expect this mistake again for my August payment. She said it "should" be straightened out be then.
I asked her for a reliable phone # that I could call next time I had a problem and she gave me 1-866-503-0872. So after speaking with Maureen, I curiously called the number she gave me. The "live human" person there said that I reached the collections department. I think that calling this # and demanding a manager is the only way to to get someone to help.
I do hope this information will help those of you who had the same problem I had reaching a "live human". We as customers should have been notified of what has been going on with this company. Shame on them. So much for good customer service. It's unacceptable. Good Luck
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