I pulled up to burger kings drive thru, the girl started off with, we only have whoppers, french fries and fried foods. So i ordered a #2 which is a double burger meal. As im trying to finish saying what i wanted, she cut me off to ask s, m, or large? So i answered lg. Then she wanted to know if that completed my order. Well, what was she going to serve for a drink? And did i want onion rings or fries or was she going to listen to anything else i said? Then i continued to try to tell her what i wanted to drink. Then she cut me off again and wanted to know if that would complete my order. I said no and tried giving my second selection. She again cut me off before i could finish and asked the same questions. So i had to wait until she finally shut up and stopped cutting me off to finish my second selection. Then i tried to order my third selection and she cut me off so much i just told her thats all and drove to the window to finish my order. I asked her to add another whopper to my order and she just turned away and started taking another order, told me how much i owed and i just finally gave up and took what i could get. The drinks had only a small amount of ice in them so i asked for more ice. Again i was completely ignored. There was barely any ice in the drinks. She handed them out even after hearing me ask for more ice. I know she heard me because she made a point to stop and lookook straight at me while asking her. Well, i didnt get my order but i did get the other 2 orders so i paid and left.
When i arrived home i called the manager and talked to him. He just said yes maam, yes maam and nothing else. I said so you dont care about what your customers want? He said nothing so it seemed that he was just going to hang up without even trying to resolve the problem. I said well i guess i wont be back to your store anymore and he said whatever you want to do. I asked him to make sure i understood what he just said and i asked him specifically, "so are you saying you dont care about what your customers order? And he said yes maam. I then said i would take my complaint to burger king complaints.
IS THIS WHAT IS MEANT BY "HAVE IT YOUR WAY?" no one wants to be shut off when they open their mouth, especially when they are only ordering food from a food vender. This is not the first time this has happened at this store.
I have not been to this store for about a year for this reason. You would think there might be some improvement made in that amount of time.
Burger king #5862
108 w. Mcneese
Lake charles, la 70605
337-477-7876
This occured8:49pm 11/29/09
Host: TreSandra
Order #514
Thank you,
Betty holt
4202 lake st #4
Lake charles, la 70605
Email: [email protected]
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