I went to Store #5862's drive through in Lake Charles Louisiana at 11:15 pm on 10/5/07. At first I thought they were closed because no one greeted me, when I asked repeatedly if they were open, the person finally answered giggling and said to wait she had to get her money. After several minutes, she finally asked me for my order. I told her... I had to repeat it three times because she kept saying she didn't get it. I kept repeating it louder thinking maybe she couldn't hear. She finally said she was new and could I hold on... Again... Then the manager comes on and proceeds to tell me not to yell at the girl and not have an attitude because the employee was new. I tried to tell him I didn't have an attitude but that I was raising my voice because I thought she couldn't hear. He then proceeded to lecture me about how I should turn my car off if I thought it was too loud. I told him I didn't need a lecture, just to give my order and go. He then refused to take my order, telling me that he was sure Wendy's or McDonalds would be happy to serve me but he wasn't. I told him I just wanted my Whopper at which point he said he would call the police to make me leave. Okay, I am a 46 year old female who was just coming home from the movie with my husband. I just wanted a late burger. This is the same store that I have had the person in the drive through ask if I had a Tylenol cause she had a headache. No, I didn't know her... She was new too according to the manager. Love the Whoppers, but guess Wendy's and McDonalds will be serving me from now on. No wonder Burger King is on a downhill slide. You can bet I won't have anything complimentary to say about them. BTW, so far Burger King is the ONLY fast food chain I have encountered that has NO customer service 800 line for problems and will not accept email complaints. They don't care if you have a bad time, just show them the money.
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