They Kick you when your down and Customer Serivce is no longer able to help
Wells Fargo Financial, former friend of the middle class, has just joined the ranks of Corporate America.
As I struggled to regain my economic stability, for the past 12 months, I had Wells Fargo Financial calling me (anywhere they could... Work, home, relatives) to setup, double check, triple check and confirm payment agreements.
I complied and got my account in good standing - so I thought.
Now, below the credit limit, they have made the following changes:
1.26% apr
2. Payments clear your bank but do the credit is not released for 2 weeks after they take your money.
3. Finance charge causes over limit fees
4. Customer service does not waive fees
5. Customer service does not setup payments
6. Customer service cannot release payments you've already made.
7. Customer service does not have access to the payment system.
8. Customer service answers are based on individual agent opinion as they do not have access to the payment system.
9. Favorite customer service phrases:
"it varies"
"i'm sorry but we do not have access to the system"
"noone can help you"
"no i will not transfer to my supervisor"
"you cannot speak to the credit department"
"i do not know"
"it's not our problem that you try to use your card so quickly after making payments"
10. I never get the same answer twice.
Bottom line result:
1. I'll never use WELLS FARGO BANK
2. I'll be paying off WELLS FARGO FINANCIAL
3. I'll advise all business customers to transfer funds from wells fargo bank
4. I'll advise all Consumers to transfer Balances.
THEY ARE TERRIBLE AND KICK YOU WHEN YOUR DOWN - which is sad because they used to be Customer Friendly.
They are not friendly or helpful anymore -
Buyer beware! Stay away! Stay away! Stay away! Take your money out of their bank too!!!
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