I have had a Bank America credit card for years and have no problems
With your company. My son is a student at Penn State and we opened him
Up a checking account with your bank. He and I have had no experience
With atm cards. He overdrafted his card for $69.57 and your bank
Charged his account $405.00. You never contacted him or myself until
Two weeks had past even though you had a telephone number on us. Do you
Not think $405.00 is a bit overboard for a $69.57 mistake? No one
Informed us of these fees and we were never contacted about the
Overdraft through email or telephone. Why would you give money on a
Card that holds a negative balance except to scam unknowing student and
Patrons out of their hard working dollars. This is no way to make
Customers loyal to your bank or any of your other services: mortgages,
Money markets, and or credit cards. I am a 52 year old and I have never
Experienced this type of embezzlement. I went to the bank near my home
In Margate yet the bank associate, Marina Breslin never contacted me
Back about the progress of this case. She emailed her boss and she was
Supposed to call my cell. As I was never notified of the overdraft I
Was never contacted about the result of my contact with her. I see this
As a scam directed at students unfamiliar with atm cards. This morning
This unethical practice by your bank was the lead story on KYW news. I
Am going to foward this email to them and every other news organization
That will listen to my story. $405.00 on a $69.57 overdraft is insane.
Your agents never made us aware of this practice and we are appalled at
Your practice of taking innocent student's money. I paid the bank the
$70.00 they paid out but I will fight you for the $405.00 fee.
The best way you can help reward present customers and get new
Customers is to not steal your way to profitability. I will await a
Reply form you, as I am still awaiting a reply from Ms Breslin. Your
Apathy toward your customers breeds contempt for your bank and makes
Anyone experiencing this practice hate your bank.
Sincerely,
Robin Lyons
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