I went in one day to close an account that I didnt need. I spoke to the customer service manager and she seemed really nice and professional. I told her i wanted to close the account. She told me to wait a couple days for the account to be offically closed. Two days later i Realized that i mistakenly used the "closed account" card. Of course i was over charged so i paid off what i used the card for, and she said she would reverse the over draft fee. I waited a couple days and noticed that the account was still opened and i was being charged more for not paying the overdraft fee. I gave her a call and she told me not to worry and that she'll handle it. I'm a very busy person with work and school so a week later i check my account and i realized that the account is still opened and that i owe $92.18. She didnt close the account like she said she would and i was charged $57.13 on my new account w/o my permission to pay some of the over draft fees. Im extrememly dissappointed that i put effort to close the account and checking that she would do her job and in the end i have to pay money i don't feel like i should.
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