My wife went ahead and tried to close her personal and savings accounts due to the recent complaints that we have incurred over the last few days with Wells Fargo.
She called and asked them to stop all banking activity on both her accounts. She got a confirmation # and the person’s name that they would.
The next day, she got charged a total of $57.00 in fees ranging from over the limit, late and daily late fees. She closed the account; they keep it open for two more days! Why?
We went down there together and talked to the manager on duty, (Lorenzo I believe) and he told us that yes, while we have a confirmation, it was no good until we actually closed it. What?
This conversation lasted 20 minutes and all he would do was take one $5.00 fee off, nothing else. We paid the $57.00 in charges and got him to give us another zero balance statement and close the account. We thought!
He then said, oh, by the way, I can't close your account until tomorrow. When we asked why, he said he doesn’t have the ability right now but call him tomorrow around 10am in the morning when he gets into work and he will close it then. But until then, any charges that happen, we are responsible for!
What?
What am I missing here?
Whatever happened to the customer always being right? Ok, maybe not always but I am noticing a pattern here with Wells Fargo.
I guess they no longer need business from customers and they have gone into a new business that they are not telling us about!
Well, my family is done with them!
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