I have been trying to close a checking account with Washington Mutual since October. They have charged me service fees that I should not have had to pay due to their not closing the account when I requested the closure of the account.
Today is Feb 5 and they are now sending me yet another letter threatening to take me to collections if I don't pay another service fee!
I have been told so many times that this account will be closed and yet it is still not closed.
I do not understand why it takes so much to close an account with them.
Initially they told me I had to pay the overdrawn amount they caused since they did not close the account when I requested. I sent the $21.39 of service charges. Then they cashed the check and said i did not sign the letter. I then sent another letter only to be told that the account could not be closed until some dept released my debit card? Then they told me that some funds should be sent to another account? I just don't get it. All I want them to do is close the account.
I had an account with them once before and they closed it without notice to me because I had not added funds for 2 months. Now they won't close the account that I want them to close and they keep adding service charges and overdrawn fees and threatening to take me to collections for their negligence.
Don't do business with these people. They are awful.
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