After being a Bank of America customer, I can clearly say that all their policies and procedures are based on ripping you off.
On August 10th, I had around 275 USD in my savings accounts. As I am quite aware of BoA's crappy customer service and everything, I hadbeen checking my account balance every morning and every evening. On that day, a check I had written a few weeks ago for 300 USD was cashed out, and without knowing that I continued using my debit card for the day. When I was the negative number on that evening, I went to the bank the following day to make a cash deposit.
BoA decided to deduct the check from my account first, making my account balance negative. And for any other transaction I did that day, I was charged an overdraft fee again - eight more times.
I was frustrated. I went to the bank branch in Harvard Square, called the customer service, and had an online chat session with a representative.
- The representative in Harvard Square branch told me that it was all my fault, and their policy was to deduct the check first and couldn't refund any of the fees.
- The representative over the phone told me that their policy was to deduct the largest amount first and that if there was no fraud, she couldn't refund any of the fees.
- The online representative told me that their policy was to deduct the largest amount first. But then decided to refund one fee through some program and another fee as a favor.
I talked with three representatives so far, and they all gave me different information regarding their policies and refund procedures.
I am planning to go ahead and write a complaint letter to the Customer Service in Arizona. I never trusted BoA entirely, but receiving three different answers on a single issue clearly shows that they will do their best to rip you off and unless you start yelling, you are not going to get anything back!
Let's see what happens
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