Fairbanks purchased my mortgage from Conseco Finance back in early March. I pay half payments every 14 days which means I end up making one EXTRA full monthly payment every 12 months. I received a threatening letter back in April stating that I can lose my home because they stated that I did not make my March payment. I sent several copies of checks front and back from my bank that clearly shows that they were cashed by Fairbanks. Yes, this does include March.
I called tonight to see what has been done. I was told by Julian at customer NO-SERVICE that the research department takes up to 60 days to review complaints. It did not take them 60 days to send me a threatening letter!!! I asked to speak to the research department and I was told that they can only be contacted by Fax.
Now I see why "FOX" channel 13 out of Tampa and other affiliates nationwide have done reports on Fairbanks. Thanks for the award winning customer service skills.
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