Bank Of America employees, including Ken Gall, Demi Stuart, and Ryan Snape, refuse to refund overdraft charges to an elderly woman who lives on a fixed income. The account was in overdraft, but, we were told that as long as a payment was made to cover any overdrafts by midnight everything would be OK. A transfer (via the banks website) was made around 11:20pm Pacific Time, where we live. But the bank is claiming two things:
1. The transfer was made at 2:20am Eastern Time. But here it was only 11:20 pm Pacific Time.
2. The bank stated that transfers made between 10:45pm and 11:59pm post the following day. We were never told this. We were told 12 midnight was the deadline.
For years when the account would be overdrawn a transfer would be made before midnight and all would be covered. Bank Of America also continues to charge a $20.00 monthly service charge. Every 6 months we have to remind bank officials to remove those charges because they keep forgetting she has a CD linked to the account that has more than enough money to warrant no monthly service charges. I can't believe Bank Of America would steal over $200.00 from an elderly woman who's only income is her Social Security Retirement check.
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