For all you who deal with Conns please before you give you debit number or Acct. Number listen. I had made a payment arrangment with Conn's to debit my Acct. On 3/29/09. However, they debited my Acct. On 3/27/09! This put my bank Acct.in the overdrawn status. I then contact them and was apologized to and was asked if I wanted to cancel this payment and they would send me the check. However, I said to the gentleman that it was okay that Conn's could just refund my 2 overdraft fees. The gentleman was very kind and said not a problem. I needed to fax over a copy of my statment showing these fees and they would mail out a check. To make a VERY long story short it is now the middle of July and I STILL have not received a check. I have been told stories from over 10 different employees (to include managers) that they never received the fax (after 4 employees including a manager stated they did). Then to help them I offered to just put that amount on my husband's account to save them time and paper work for the check and was told no that the check was on the way. I should recieve it by July 13th or 14th. It's now the 15th and NO check. It gets better... I then call Customer Service and ask what the status on the check is and get told that the check request was just processed and they could not tell me if I would receive it by the end of this week. Then I asked to speak to a manger. Well... It got even better Yolanda (which provided me with her ID #) told me that the check was requested to be mailed. However, the accounting department had to approve this and this process from start to finish usually takes 30 days! Then she proceeded to explain to me how this process works... Up to 4 managers having to approve this payout, and then it be forwarded to accounting. I then asked her for the CEO's e-mail address or someone in that area because they need to know how things are being handled. I was then denied that and she then became very short with me and stated to log onto Conns.com. I have informed her that I had already done this and it gives no info of e-mail address or corportate number. She then stated I would have to e-mail [email protected] to get a response. This web link brought me to this. Oh, I forgot to say that she did transfer me to a department that only handles service delivery complaints. WOW! Great manager!
So needless to say I have WARNED everyone to not make payment arrangements with conns for them to debit your account for future billing unless you want to go through what I am STILL going through. ONE more thing the Manager's need to work on their customer service skills!
For all who have read thanks for reading and this has helped relieve some stress!!
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