Usacomplaints.com » Miscellaneous » Complaint / Review: Conn s - LG Plasma TV Failed Within Ten Days, Repairs Instead of Exchange. #617748

Complaint / Review
Conn's
LG Plasma TV Failed Within Ten Days, Repairs Instead of Exchange

Very aggravated with Conn's. I purchased a 50" LG plasma tv and within the 10th day of having it in my home it started to mess up, so I went to the store and spoke to the manager about getting it exchanged, he stated I was still within my 30 days that he would exchange it but that I would need to contact customer service first to make sure it wasn't customer damage. It took 2 weeks to get a tech out to look at it. Then a second tech came the next day to inspect it again he comes back a week later and says he fixed it. Now 1 1/2 month later another tech calls and says my part is in that he needs to aschedule a day to come install it. Bottom line is I shouldn't of had my tv repaired in the first place because I was within my thirty days and Conns does not satisfy the customer and are very misleading. I have contacted the BBB due to a postcard I had received saying they have been having many customer complaints. So if you have a problem with Conns don't waste your time contact BBB. I hate Conns



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