I applied for and received pre-approval for a home loan on Jan. 11th. I received a letter from Bank of America dated Jan. 15th stating my loan number and assuring me that a "Home Services Specialist" would be contacting me "shortly". Nobody ever called and on March 4th, I was able to get a name from the generic Customer Service Phone Number after waiting on hold for exactly 33 minutes. The contact person J. Vasquez has repeatedly and consistently given me false and conflicting information. I provided her with every document she requested and almost every time was then told that I needed to supply a document that she failed to previously mention. I believe that for some reason, Bank of America is deliberately sabotaging my loan and I would like to know why. I have filed a complaint with the Controller of Currency at www.Helpwithmybank. Gov in hopes they will do an audit and find out why I, A 24 YEAR customer of B of A is getting this poor and unethical treatment. I have been telling my horror story to everybody I speak with and almost every person I have talked to has told me that either they or somebody they know have a Bank of America horror story of their own. I hope that by posting this somebody will take heed and avoid getting the poor service I have received. If you are considering a home loan, please do your homework and check websites like this one. I wish I had. I started the loan process January 11th foolishly believing I would have plenty of time to meet my May 31st deadline when my current lease runs out. My chronically ill girlfriend and I now risk being homeless or paying a ridiculous increase in our rent by having to go on a month to month lease unless somehow the federal agency (Controller of Currency at www.Helpwithmybank.com) can assist us quickly and the escrow company doesn't drop us and sale the house to somebody else.
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