I have been banking in Cedar Hill a suburb of Dallas tx for the past 14 yrs at Bank Of America... Now know to me as rip off boa!
I have never had a monthly fee of any kind on this account.
I have not used the account much since I only used this acct for my mom's bills. Now I just use it for my electric bill and small stuff.
My sister in law got a letter saying that i had overdrawn.in the first place I dont know why they would have contacted her, living in Washington state.
Then I call them and they tell me that I should have gotten mail telling me that they were going to charge me 20. A month for maintenance on this acct... Well, I never got any mail and this caused the account to bounce... They charged me feb, march, april and may... And on top of that 35. For each NSF... 4 of them... I would have had enough money for my transactions, but they took my money!!!
I called them and stayed on the phone for a good time with this girl, who tried to tell me that I should have known and should have checked my account. I explained that I hardly use this account and I knew what amount I had, so I should have had no problem!!! She went ahead and reversed the monthly fees, and 2 NSF/s... But said she could not reverse the others.
I asked for the supervisor... He had a real arrogant attitude and told me that it had to be an error or fraud, before they could reverse it... I told them that this was highway robbery... He said that he had talked to me enough and that he was not going to be changing anything, so goodbye and literally hung up on me... I had not said anything... I was left with my mouth opened in amazement and very upset if you can imagine!
Fourteen yrs with BOA and I get treated like this??? He said he did not care, that it would not be fair to help me and not help those who are new to the company... What does that mean???
I will be closing this acct real soon...
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