This company charges $1 for their 'free' cd, then uses this to authorize a membership charge if you don't cancel your free trial membership within 5 days. I looked for this gotcha before I committed, and could not find it. After I received the charge, and contacted their customer service, I went back to the website and found the terms, in small print and difficult to see for anyone with visual impairment. They refused to refund my $69.95. Now I want that plus $35 for overdrawing my account. I received no email or warning about the impending charge, if I wanted to change my mind. The terms and conditions are posted, but I don't think plainly, despite their protest, especially considering that many of the people checking out their service are people with visual difficulties resulting from disability. I've used computers and the internet for years, and still got caught.
0 comments