My Wife *Never* Received Cancelled Checks for 2002 & Jan- March —Discovered Upon Starting 2002 Federal Taxes (Account #xxxxxxxxxxxx). Now, even though BoA's Error — They Want My Wife to Pay — THIS IS OUR THIRD ATTEMPT AT RESOLVING THIS: #1-No Answer, #2-Told Us a Falsehood, #3-Third Attempt 4-25-03: My wife, returned the call [even though the Customer Service Agent was adamant, unyielding & categorical, wanting no return phone call] before she left for Alabama (from Oklahoma) for her father's Kidney Removal Operation but was only able to leave a message and she informed "Merisel" (thus, Bank of America) she wanted to give her husband authority to resolve this situation. [Verification # in Alabama sent to call her in Alabama at her parents' number. And she *definitely* wants to resolve this — ASAP — so if her message to you, granting me such authority is not good enough she would *definitely* want you to call her there.] She called over a month ago to the Catoosa, Oklahoma Branch Manager, and *nothing* ever came of it at all: No phone call, no letter, no nothing. She *did* call BoA as soon as she noticed: Which was when she started working on her taxes, pulling her statements from the tax info drawer. She was told by Customer Relations on her message machine, April 21 at 12:48 PM the following: "When you noticed you were not receiving them, then you needed to call us." SHE DID THIS EXACTLY. BUT, regardless of her doing exactly as she was told, so she wouldn't have to pay the $2 fee for every check, IT MATTERED NOT. Boa still wants her to pay for boa's error. She *never* requested "no cancelled checks." Upon opening her account, Bank of America DID NOT ASK HER if she would like her checks, or not. NEITHER, upon opening her account, did Bank of America inform her that she would not be receiving any checks. This is an error on the part of bank of america, not my wife. YET, BoA IS WANTING TO CHARGE HER FOR THEIR ERROR — and blame it on my wife! She has held checking accounts for 30 years, since she was a teenager, and *never*, even at your own bank, and its predecessors at this same branch, of which Bank of America took over her accounts: Never has she not been sent the copies of her checks in 30 years, until January by Bank of America. She had no basis for any reason to suspect she was *not* receiving her checks. She *did* inform bank of america *as soon as she first found out* their error. BoA's Branch Manager did NOTHING. My wife HAD TO CALL BACK after giving adequate time for BoA action A MONTH LATER. She informed boa twice — and never heard back from them the first time she called. Now, they are trying to place their error on mrs. CAMPBELL — TO MAKE HER PAY FOR BANK OF AMERICA'S ERROR! FURTHERMORE, it is myself who recommended BoA to her, and she does not now appreciate my recommendation.in fact, she is wanting to change banks, IF you do not correct this error. NEVER, has ANY bank — even Bank of America — done her like this. Customer Service said "because you kind of [sic] waited too long to let us know"."Kind of"? That implies she did *not absolutely* "wait too long." IN FACT, SHE DID NOT "WAIT" AT ALL: SHE CALLED AS SOON AS SHE FOUND OUT! Furthermore, the Customer Service person stated emphatically on the answering machine that "we can only go back two months." And I know for a fact that is *NOT* the truth, for BoA went back five (5) months for me upon my discovery of BoA doing the same thing to me, from October through March. I received all mine in the mail — at no charge. Therefore, boa can correct their errors, and i submit they should do so since it was them, and not my wife, who made this costly mistake, and should make retribution. Is this an EEO issue, because my wife is a woman and I am a man that BoA *did not* fix their error for her, but they did fix their error for me? BoA Customer Service: "I am going to make sure your account is set up properly *now* so you can start receiving checks." BANK OF AMERICA *SHOULD HAVE* "SET UP [GRACE'S ACCOUNT] PROPERLY" WHEN SHE OPENED IT — *NOT* 16 MONTHS LATER! And then to blame it on my wife — when it was clearly bank of america's fault! Have you ever heard of "Adding insult to injury"? It may be cliche, but that is *exactly* what BoA did to my wife. If she had Either been ASKED or been ADVISED by BoA about not receiving her checks upon opening her account, she *certainly* would have said, "YES, I WANT THEM", the same as the previous 29 years of holding checking accounts. Otherwise, had they informed her she could *not* receive her cancelled checks, she could (and would) have gone to any one of *many* other banks — and paid the same, or even less fee — AND HAD RECEIVED HER CANCELLED CHECKS ALL THIS TIME — WITHOUT BEING TOLD SHE WOULD HAVE TO PAY $2.00 FOR EACH AND EVERY CANCELLED CHECK FOR THE PAST 14 MONTHS!!! BUT, BoA MADE THAT GRIEVOUS CHOICE *ON THEIR OWN* WITHOUT ADVISING OR ASKING MRS. Campbell *what she wanted* as a banking customer, concerning boa's business services. This is a serious matter, especially because she has always counted on them for Federal and State Income Tax purposes. And, upon starting her taxes, she finds out she has NO CHECKS FOR THE ENTIRE YEAR OF courtesy of Bank of America!!! Furthermore, BoA *definitely* needs to CHANGE ITS POLICY in the matter of so lightly and easily erring on the side of *NOT* giving people their checks. They should be read to and given a form to sign, separately from all the other paperwork, stating the customer has been so advised (WHICH MY WIFE NEVER WAS) that they are making a very notable *choice* (WHICH MY WIFE *NEVER* EVEN HAD THE OPPORTUNITY TO MAKE ANY CHOICE) — AND signing as to WHICH choice they want: To not receive their cancelled checks, or *not* to receive their cancelled checks. She was never advised and she was never asked. This will *not* be the end of this matter if boa does not correct your error and send her checks without fee. My expertise is *media relations*, mostly national, but i have done quite a bit of international. And not only our small problem will go to the national financial media — but several others from a boa complaint website will go, as well. We *do* want this resolved to our satisfaction. PS I tried calling back the BoA Customer Relations Agent at 1-800-444-8510 x53024 to still no avail in yet another effort to resolve this matter before going up the chain of command to you. G Claremore, Oklahoma
U.S.A.
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