Our problems started when Ocwen purchased our loan. From the very first month we were charged late fees yet we were not late on our payment. The interest on our late payment started here.
On the third year of our loan after paying escrow monthly for all this time we find out that they had not paid and had never paid our homeowners insurance. They had canceled our policy with AAA and had insured our home with their private insurance. Therefore our exterior was insured but not our interior or property without our knowledge or consent.
On the third year when we found out about the escrow we canceled our escrow and yet we did not receive our money. They said they applied it to our payments however we still received additional late fees for no payment made.
On the fourth year I lost my job and contacted Ocwen to let them know. After trying to work with them and getting behind in our payments (always less than 90 days) we started receiving phone calls as early as 7am and as late 9pm seven days a week and at work. This was going on daily three and four times each day.
We submitted several financial documents which were actually court documents saying that we had to fill these out for any help. Yet when we followed up they said they didn't have the documents, had not received documents and we did not qualify for help.
In Jan 09 we were pre-approved for loan modification which was only good for 10 days yet they did not call, write or email us to let us know.
Today we call about deed in lieu and they said we had to pay them to take the home. Our home loan is not upside down. Our home has 40,000.00 equity as they know because they have appraised our home 7 10 times in the last year, which we also paid for. However they refused to send us a copy of the appraisal.
They also sent someone to our home several times to ensure we live there at 100.00 a whack while calling us, sending certified letters (which were signed for) ensuring we lived there without someone checking.
Our home has been up for sale for several months. We have given our Realtor permission to deal with Ocwen and they are also having problems stating that they were unreasonable, their paperwork was inaccurate and other problems. When we asked for the short sale amount it was more than the actual pay off amount as it now had all these miscellaneous fees as well as lawyer fees attached.
So after reading two dozen pages of legitimate complaints I wonder when someone is going to do something about this company.
President Obama, Congressman Crenshaw, and our State of Florida Representatives as well as the Banking and Finance Office needs to find out what's going on here, why their constituents are getting ripped off and finally who is getting paid to look the other way!
I guarantee you that if normal citizens and small business owners had business practices and complaints like this someone would be in court or jail.
Please rescue your voters!
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