I am so frustrated with BOA. They have been charging me fees for a 'privacy assist' service. I never asked for it, I don't know what its for, and they are not helping me when it comes to removing the service and providing me a refund for the unwanted service.
This string of emails between BOA and me demonstrate their unwillingness to remove their fees and their inability to listen to the customer.
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to whomever receives this message... Please carefully read my chain of emails back and forth to the customer service center.
I am getting very frustrated... I am not being listened to... The recommendations that customer service representatives keep making do not work as i don't own an at&t calling card. I have tried many times... And it doesn't work!
One last time... I am in australia... And need to call the service desk to cancel the privacy assist service that is being applied to my account. I cannot call with the at&t service in australia... I need a local number in the us to call. Please supply me with that number... Or instead of sending me another email telling me that boa values me as a customer... Just cancel the privacy assist service.
I am really looking forward to someone providing me a solution!!!
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Dear Customer,
Thank you for your inquiry dated 4/10/09 regarding our contact information. Your concerns are very important to us and we will be happy to assist you.
We understand you wish to contact us from outside the United States in order to cancel your Privacy Assist service. Note that you can contact us from Australia using the following steps:
- Dial 1.800.551.155 Optus Telecom
1.800.881.011 Telstra Telecom
- After you enter the ATT Direct Access Number, an English-language voice prompt or an ATT Operator will ask you to enter the 800,866, 877 or 888 number you are calling.
- Dial the toll-free 800,866, 877 or 888 number you wish to reach 1800.516.9561. We are available from 8 A.M. To 11 P.M. From Monday to Fri and from 9 A.M. To 6 P.M. On Saturday, ET. Note that there is no need to dial 1 before the toll-free number.
If you need further assistance on how to dial from Australia, please visit the following link:
Www.usa. Att.com/traveler/index. Jsp
Kindly note that Privacy Assist is a suite of tools designed to give you the edge in protecting your credit and your good name against identity theft. You'll have access to a team of highly trained specialists who
can help you understand your credit and fight fraud when identity theft occurs. This service is available to all Bank of America check card customers.
Be advised that for further assistance in this matter, it is required to contact the number provided above.
We apologize for any inconvenience this may have caused. We value you as a customer and appreciate your preference. If we may be of further assistance, please contact us again by e-mail. Thank you for choosing
Bank of America.
Sincerely,
A. Echavarria
Bank of America
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Hi Kristopher,
Thanks for your message. I am in Australia at the moment. Please do not provide me with the Telstra or Optus number to dial AT&T. I have already done this after receiving advice from the online BoA representative. I don't have an AT&T calling card so cannot use this service.
As per my original email, please provide me with a local number that I can dial from Australia.
Also, I just received an email from BoA explaining what the credit service is. I find it interesting that since I have inquired as to what this service is that I now start receiving information about it. I am still of the opinion that I don't know what this service is, I never asked for this service, and I don't need this service. As such, I want to be refunded for every service fee that I have been charged.
Many thanks.
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Dear Customer,
Thank you for your inquiry dated 4/8/09 regarding our contact information. Your concerns are very important to us and we will be happy to assist you.
To ensure that the information we provide is correct and that any changes we make are according to your wishes, please reply to this e-mail with the following information:
-Country where you are
We value you as a customer and appreciate your business. If we may be of further assistance, please contact us again by e-mail. Thank you for choosing Bank of America.
Sincerely,
Kristopher Carmona
Bank of America
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Hi Ms. Nunez,
Thanks for your message and understanding of my situation.
I note that you have asked me to call your 1.800.432.1000 number to resolve this matter. Unfortunately I am living overseas at this moment and am unable to dial the 1.800 free dial number, as it is not available for international calls. Given this, there is no way to contact using this number. If you can provide a local number to call I will do so. This is the only way to contact your call centers.
Also, before you offer the number for AT&T's international calling service, we have already tried this and since we don't have an AT&T calling card, we cannot use this service either. I spent about 1 hour talking with an online service representative about this, and the conclusion was... This avenue does not work either.
So... Back to a way to resolve this. Either I can resolve this with you directly, or you can supply me with a local number to reach your call center.
Thanks and I look forward to hearing from you.
Regards,
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- Show quoted text
Dear Customer,
Thank you for your inquiry dated 4/3/09 regarding the unauthorized charge. We are committed to providing you with the best banking experience possible and we will be happy to assist you.
If you feel the transaction is not valid please contact a Customer Service Representative directly at 1.800.432.1000 any time between the hours of 7 A.M. And 10 P.M. Monday through Friday, or 8 A.M. And 5 P.M.
Saturday and Sunday.
We apologize for any inconvenience this may cause.
Please be assured that we know your time is valuable and would not direct you to contact us by telephone unless absolutely necessary.
We value you as a customer and appreciate your business. If we may be of further assistance, please contact us again by e-mail. Thank you for choosing Bank of America.
Sincerely,
L. Nunez
Bank of America
Courtney
Melbourne
Australia
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