My question is just this that why did they authorized them at the first place, i would have felt alot better if my card was declined then closing my account and asking them to send it to collections. If anybody ever sue them of win it please fee free to contact me.
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This is there reply to my email to CS:
Dear [deleted]
Thank you for your inquiry dated 7/1/08 regarding the overdraft fees. We value you as a customer and appreciate your business. Your concerns are important to us. We will be happy to assist you.
Please note that this is the follow-up message for previous e-mail.
And also two check card transactions in amounts of $2.72 and $2.50 was paid against insufficient funds on 6/26/08 as well. Based on this information, the remaining three $35.00 overdraft fees were applied to your account on 6/27/08 and 7/1/08.
A check card pre-authorization hold reduces the available balance in your account. When you use your card to obtain goods or services or to obtain cash, the merchant may obtain a pre-authorization for the purchase.in this case, we place a one-business day hold on your available balance for the amount of the pre-authorization.
When the hold expires, details of the hold are cleared from the system, causing it to appear that the overdraft occurred when funds were
available.
We can understand that these fees are expensive; however, when you overdraw your account, you incur an overdraft fee. After reviewing your account, we see that the overdraft fees were applied correctly. Though you are a valuable customer to us, we are unable to refund any overdraft fees unless these fees are due to a bank error.
However, for you reference, if you close your savings account the Overdraft Protection will be discontinue.
We regret to hear that you are not enjoying the features of your Consumer Savings account. Bank of America strives to provide a variety of products and services that will meet your needs.
You are an important customer to us and we would like the opportunity to retain your relationship with Bank of America.
We apologize for any inconvenience caused. If we may be of further assistance, please contact us again by e-mail. Thank you for choosing Bank of America.
Sincerely,
Sherrie Johnson
Bank of America
Dea
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Thank you for your inquiry dated 7/1/08 regarding the overdraft fees. We value you as a customer and appreciate your business. Your concerns are important to us. We will be happy to assist you.
We understand your concerns about the overdraft fees.
Our records indicate that the seven $35.00 overdraft fees were assessed to your checking account ending in -3565 due to insufficient funds. We show that the automatic transfers in amount of $25.00 is set up to your account in the frequency of one a month on 20th. We see that this automatic transfer in amount of $25.00 was paid on 6/20/08. Please be informed that these overdraft fees were not charged due to the automatic transfers.
Please note that the first four $35.00 overdraft fees were charged to your checking account on 6/24/08. We see that the opening balance of your account on 6/20/08 was $83.37. A credit in amount of $50.00 was posted to your account on 6/23/08, which brought your account balance to $133.37. There were three debits transactions that posted to your account on 6/23/08, making the total amount presented $115.61, which brought your account balance to $17.76. One authorized transaction in amount of $8.50 was in hold on same day, which brought your account balance to $9.26. And also we show that the three check card transactions in total amounts of $23.83, which overdrawn your account to $14.57. As a result, the last transaction paid against insufficient funds and four overdraft fees were assessed based on this information.
As your account was overdrawn on 6/25/08, the one check card transaction in amount of $8.50 was paid against insufficient funds on same day.
Please note that there is a follow-up message for this e-mail.
We apologize for any inconvenience this may have caused. If we may be of further assistance, please contact us again by e-mail. Thank you for choosing Bank of America.
Sincerely,
Sherrie Johnson
Bank of America
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