I initiated a purchase over the phone with the company on 12-18. The seller indicated this was a new saddle, but what arrived was not a new saddle, but used. Nevertheless, I tried it, but it did not fit. I initiated a return on 1-10 with the seller who tried to upsell me to another saddle. I told her I would think about it, but I wanted to return this one first. She offered $300 off the upsell, and I told her again, let me think about it, I have to speak with my husband. She asked me to keep the girth, DVD, care kit, which I indicated to her I didn't know what the care kit was. I did not authorize an additional transaction. I forgot to pack the girth, remembered to pack DVD and saddle and sent the return via postal service mail, insured on 1-12. She claims it did not arrive until 1-27, but I do not believe that to be true. She claims the saddle was not within the return period. Her website states 30 day TEST RIDE GUARANTEE. Everywhere on the website indicates 30 days to test ride. Over the phone she told me I was well within the 30 days to return the saddle, no questions asked - of course there were a ton of questions and heavy up-selling. I left on a business trip and when I returned I discovered that my credit card had not been refunded, and I had yet another charge on my cc as well as another saddle. I emailed her immediately and left a message for her at her office. I received no response. I left another message and another email, this time I was told I was not within the 30 days to return the saddle. I told her I did not authorize the charge, nor did I want the saddle. I emailed her very angry that she tried to refuse to refund my money. She kept the shipping charges, and some charges for the care kit and dvd. She refused to refund the shipping charges for the second saddle. I had to file a dispute with my bank to get her to finally refund part of the funds, but she is keeping the shipping charges and the charges for a kit I never received and a dvd which I mailed back. I have tried everything, she claims I did not return the saddle in time, but the site says 30 days to RIDE. I only got 1.
Fraud when you think about it - you only get 1-4 days to try out the saddle although you advertise a 30 day test ride? No way. Total shysters.
I am out $125.50 from the partial refund of the unauthorized amount, and I am out an additional $120 for shipping the bloody unwanted product back!
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