Hallo, every one.
I am a seller on ebay.
I sold a ORIS watch for 800GBP (fathers watch btw) to the guy in Filipines country and he payd me immidiatly after purchase by credit card to my paypal account.
So i send that watch to him insured for 1000GBP by Parcel Force (postage was 49 GBP) and after one week he put a chargeback on me.
So the paypal take me 800 GBP from account and said after 90 days of onvestigation it was shipped to the different adres than the billing adress was.
But it was not it was send to uncorfirmed adress on his paypal account.
What i think is he change his adress after purchase and now he have his money back and my watch on the wrist.: o (
I dont know what to do now i am loosing more than 800GBP which is a lot of money for me.
Anyone can give me any advise or so it will be so helpfull.
This is what paypal write to me:
Due Dates
In a chargeback case, decision timeframes are determined by the card issuer, rather than PayPal. We're required to allow card issuers up to 75 days to decide whether they'll issue a credit to your buyer.
You'll be responsible for the amount of the chargeback until the card issuer reaches its decision. If your PayPal account balance is negative because of this, please add funds to your account as soon as possible.
Other Details
Reason for Reversal:
Seller did not ship to buyer address on file
For further assistance, please log in to your PayPal account and click the Help link located in the top right-hand corner of any page, or email our Chargeback Department at the email address below. Be sure to include your case ID number in the subject of the email.
Yours sincerely,
PayPal
Chargeback Department
Email:
I am so despred now THANK FOR ANY HELP and sorry for my English i am from Ireland.
Filip
Magherafelt
United Kingdom
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