I have tried multiple times to get through to this company. I have tried sending emails, and writing letters as well. As many other people have already written about, I talk w / one person, and then call back to talk with that same person, and they suddenly don't exist.
I was told point blank today, when stating that I was documenting my call that: "I do not give you my permission to record this call" That is what the rep told me! I have been repeatedly put on hold when I finally reach someone as well. I was given the name of two different supervisors (at two different times): Geneva, and Sharice. Both times, I was told by a rep that the supervisor was "reviewing my acct" and would call me back "in ten minutes". Several days later, I begin the same process over again.
If you do business with this company, try to get EVERYTHING in writing. I was told about a wonderful "re-open" program that would extend my limit (to just over what I owed) and re-open my acct. This was available only after paying my past due balance. Once my balance was paid down, I called back, and surprise! No such program exists! But guess what, this same program was offered to me today by a rep. I was told that I had been on this wonderful program, but since I defaulted on a payment, I was removed. When I asked to get that statement in writing, I was hung up on.
Upon calling back, that rep was unavailable (again) and both the supervisors were also "unavailable". I was told yet again that a supervisor "would be calling me back"... So far, it has been 10 hours, and still no call back. Whenever I have requested anything in writing, I have gotten the runaround, and told that "someone else would call me back".
Oh! Another thing, I was told that the # 1-913-451-3333 was the customer service line by one rep, another rep claimed that it was Collections, but when I confronted a rep re: which was true, the rep was unable to answer.
This company lies to you, they cheat you, and they just want to suck your money down the drain!
I am writing a letter to the attorney general's office in Washington State, and filing a complaint with the Better Business Bureau in Georgia (where they are based) If anybody else has any other suggestions I'll gladly take them. I have been dealing with Aspire for over two years now, and their customer service does not exist, and business practices are FRAUD!!!
0 comments